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(Resolved) TG Client - IP Detection Failed Issue

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We currently have an issue with our IP check server which will affect the IP detection in our TG Client, if it does not go to "Verfied" please don't panic, your VPN connection will continue to work as normal, the external IP check server is currently down due to an issue with the domain which we are resolving now - at the very latest this should be resolved by Monday - thanks for your understanding.

 

TorGuard

 

Edit: This is now resolved.

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Guest Guest

not working here at all, it fails to detect the IP and I cannot use the connection.

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Support

Hello,

 
Please go to more settings --> Network Tab --> Set the DNS as below:
 
At Application Start: OpenDNS
While establishing: OpenDNS
When VPN is connected: OpenDNS
 
Set Enable DNS state recovery to forget information.
 
Restart TG Client and retest.
 
Let me know if that’s solves your issue,  the IP detection will stay the same but the connection should still work fine, this will be resolved Monday.
 
Regards

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