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Larvesta

Can't log into main site | Can't log into Torguard

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Larvesta

Hello! I got an error that my password was no longer recognized by Torguard a few moments ago, and my previously-stable connection booted me directly thereafter. I've gotten this error before, and was going to log into the site to open my ticket about it, but when I try to log in I get a permissions error and a 403 error saying I'm not permitted to log in. I'd really like some help sorting this out!

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Support

Hello,

 
Thanks for contacting us
 
Our DNS provider has come under a massive DDOS attack this morning. 
 
The attack is affecting some of our proxy and VPN hostnames at this time.
 
Please use Direct IP connect feature in the TorGuard VPN app to bypass DNS: 
Settings >> network tab >> Server IP lookup: Direct IP
 
For proxy users, please connect via direct IP until proxy.torguard.org is back online.
 
Regards

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