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punjabi408

Vpn with plex setup help

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punjabi408

Hi i am trying to set up my vpn with a plex server.  All i have been running into is problems.  So first i started to use my vpn with openvpn windows client and everything was working fine.  I then sent a request to open a port for plex and received a .ovpn file for viscocity or settings for torguard client.  I decided to try viscocity and only experienced problems of it having to keep reconnecting randomly.  I took the ovpn file and used it with openvpn cleint and i got vpn and plex working.  When i try to connect the next day i keep getting connection failed in openvpn (The local and remote VPN endpoints must exist within the same 255.255.255.252 subnet).  I opend a ticket and the most help i got was do i have a router that supports vpn and to use it  Any advice and help would be appreciated.  Sorry for the long rant, just frustrated.

 

I am running winodws 10

I do have a asus rtn66u (with merlin) - using as access point right now might set up as a vpn router but im worried that the internet speeds would be very slow

 

 

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Support

Hello

 

Can you let me know your port forward IP please, i know the issue your having and will be able to fix that right away for you.

 

Regards

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Support

Ok, did you login with the config we sent you ?

 

Regards

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punjabi408

yes i logged in with the config and was able to go online the first day but ever since then i just get connection failed only when using the config file

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punjabi408

ok i submit a ticket. Something odd that happens this is only happining if i lose the connection.  Like if pc is turned off or chat client crashes.  I can reopen the same port and ip address and the config file will work for the day, but as soon as i turn comp off or if its disconnected for a while i cannot reconnect to that config file

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Support

Hi punjab - what software are you using to connect to the config ?

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punjabi408

i tired both openvpn and also your guys client.   Thank you got the problem fixed

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Support

Excellent, can you share what your issue was ?

 

Regards

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punjabi408

Honestly i sent my log to tech support and they changed something on there end and it started to work

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Support

Honestly i sent my log to tech support and they changed something on there end and it started to work

Glad to hear it!

 

Regards

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dedjer

can someone explain how this was resolved. i am having the same issue getting plex running behind vpn. i've already requested port forwarding but it doesn't work for me.

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Support

can someone explain how this was resolved. i am having the same issue getting plex running behind vpn. i've already requested port forwarding but it doesn't work for me.

 

Hi - dedjer - did you receive your port forward activation email ?

 

Regards

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OzzyC

Same issue here, how are they fixing it? anything i can do on my side?

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weanedKing

Im experiencing the same issue. What is the fix?

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Mongoose69

Same issue here. 

It used to work, but now it detects it's behind a double NAT.

According to Plex, that includes CGNAT (Carrier grade NAT) which is what I guess is happening here

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Support
On 24/03/2018 at 2:11 AM, Mongoose69 said:

Same issue here. 

It used to work, but now it detects it's behind a double NAT.

According to Plex, that includes CGNAT (Carrier grade NAT) which is what I guess is happening here

 

I would advise submitting a support ticket we can help sort that out: https://torguard.net/submitticket.php

Many users don't connect to the correct port/protocol outlined in the email which is the problem.

Regards

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