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Having trouble connecting/staying connected.

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So I subscribed to torguard about a month and a half ago. The first month, everything worked great, so I signed up for another month. This second month has been nothing but problems for me. Looking on the forums just leads me to believe that my issue will go unresolved as I dont see many threads that have been replied to that are over a month old. None the less, I come here as a last resort before switching services. So please help.

 

I have the anonymous vpn/pro vpn service. When I signed back up for the service, I quickly started having problems staying connected, where as before in my first month i'd say connected all night. It started off disconnecting for a moment and then reconnecting right away. Now I cannot connect to any TCP vpns (which I had only been using) and so I tried the UCP servers. Initially it worked ok and then I would start downloading with Utorrent and immediately it would disconnect.

 

This remains to be the issue for me. I cannot connect with the TCP servers and the UDP servers are unpredictable at best when it comes to knowing whether or not they will stay connected. The UDP also is guaranteed to disconnect with Utorrent as soon as I start downloading.

 

I'm using the Viscosity program that I received from you guys. Version 1.0.0 (1025). I have tried uninstalling and reinstalling, to no avail.

 

Here is a short connection log for trying to connect to a TCP server.

 

Aug 21 12:31:13: State changed to Connecting

Aug 21 12:31:13: Viscosity 1.0.0 (1025)

Aug 21 12:31:13: Running on Microsoft Windows 7 Home Premium

Aug 21 12:31:14: Bringing up interface...

Aug 21 12:31:29: Checking reachability status of connection...

Aug 21 12:31:29: Connection is reachable. Starting connection attempt.

Aug 21 12:31:29: OpenVPN 2.3.2 Windows-MSVC [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jun 18 2013

Aug 21 12:31:34: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:31:34: Attempting to establish TCP connection with [AF_INET]184.75.209.250:80 [nonblock]

Aug 21 12:31:44: TCP: connect to [AF_INET]184.75.209.250:80 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.

Aug 21 12:31:44: SIGUSR1[soft,init_instance] received, process restarting

Aug 21 12:31:44: State changed to Connecting

Aug 21 12:31:44: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:31:44: Attempting to establish TCP connection with [AF_INET]184.75.220.178:80 [nonblock]

Aug 21 12:31:54: TCP: connect to [AF_INET]184.75.220.178:80 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.

Aug 21 12:31:54: SIGUSR1[soft,init_instance] received, process restarting

Aug 21 12:31:54: State changed to Connecting

Aug 21 12:31:54: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:31:54: Attempting to establish TCP connection with [AF_INET]184.75.210.34:80 [nonblock]

Aug 21 12:32:04: TCP: connect to [AF_INET]184.75.210.34:80 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.

Aug 21 12:32:04: SIGUSR1[soft,init_instance] received, process restarting

Aug 21 12:32:04: State changed to Connecting

Aug 21 12:32:05: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:32:05: Attempting to establish TCP connection with [AF_INET]184.75.208.218:80 [nonblock]

Aug 21 12:32:15: TCP: connect to [AF_INET]184.75.208.218:80 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.

Aug 21 12:32:15: SIGUSR1[soft,init_instance] received, process restarting

Aug 21 12:32:15: State changed to Connecting

Aug 21 12:32:15: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:32:15: Attempting to establish TCP connection with [AF_INET]184.75.209.2:80 [nonblock]

Aug 21 12:32:25: TCP: connect to [AF_INET]184.75.209.2:80 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.

Aug 21 12:32:25: SIGUSR1[soft,init_instance] received, process restarting

Aug 21 12:32:25: State changed to Connecting

Aug 21 12:32:25: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:32:25: Attempting to establish TCP connection with [AF_INET]184.75.215.26:80 [nonblock]

Aug 21 12:32:35: TCP: connect to [AF_INET]184.75.215.26:80 failed, will try again in 5 seconds: The system tried to join a drive to a directory on a joined drive.

Aug 21 12:32:35: SIGUSR1[soft,init_instance] received, process restarting

Aug 21 12:32:35: State changed to Connecting

Aug 21 12:32:35: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:32:35: Attempting to establish TCP connection with [AF_INET]184.75.220.10:80 [nonblock]

Aug 21 12:32:39: State changed to Disconnecting

Aug 21 12:32:39: State changed to Disconnected

 

 

And now one for a UDP server.

 

 

Aug 21 12:33:23: State changed to Connecting

Aug 21 12:33:23: Viscosity 1.0.0 (1025)

Aug 21 12:33:23: Running on Microsoft Windows 7 Home Premium

Aug 21 12:33:23: Bringing up interface...

Aug 21 12:33:29: Checking reachability status of connection...

Aug 21 12:33:29: Connection is reachable. Starting connection attempt.

Aug 21 12:33:29: OpenVPN 2.3.2 Windows-MSVC [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Jun 18 2013

Aug 21 12:33:33: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:33:33: UDPv4 link local: [undef]

Aug 21 12:33:33: UDPv4 link remote: [AF_INET]184.75.209.250:443

Aug 21 12:33:33: WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

Aug 21 12:33:34: [184.75.209.250] Peer Connection Initiated with [AF_INET]184.75.209.250:443

Aug 21 12:33:36: do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

Aug 21 12:33:36: open_tun, tt->ipv6=0

Aug 21 12:33:36: TAP-WIN32 device [Viscosity] opened: .Global{8B4166CE-EFF3-4425-AD73-8FA2E01B6FBD}.tap

Aug 21 12:33:36: Notified TAP-Windows driver to set a DHCP IP/netmask of 10.8.0.14/255.255.255.252 on interface {8B4166CE-EFF3-4425-AD73-8FA2E01B6FBD} [DHCP-serv: 10.8.0.13, lease-time: 31536000]

Aug 21 12:33:36: Successful ARP Flush on interface [19] {8B4166CE-EFF3-4425-AD73-8FA2E01B6FBD}

Aug 21 12:33:41: Initialization Sequence Completed

Aug 21 12:33:41: State changed to Connected

 

It gets to this point. Connected. I start downloading and my speeds go up to a decent 300 kB/s or so and then immediately lower until I'm disconnected. The log then goes on....

 

Aug 21 12:35:12: [184.75.209.250] Inactivity timeout (--ping-restart), restarting

Aug 21 12:35:12: SIGUSR1[soft,ping-restart] received, process restarting

Aug 21 12:35:12: State changed to Connecting

Aug 21 12:35:13: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:35:13: UDPv4 link local: [undef]

Aug 21 12:35:13: UDPv4 link remote: [AF_INET]184.75.209.250:443

Aug 21 12:35:42: [uNDEF] Inactivity timeout (--ping-restart), restarting

Aug 21 12:35:42: SIGUSR1[soft,ping-restart] received, process restarting

Aug 21 12:35:42: State changed to Connecting

Aug 21 12:35:43: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:35:43: UDPv4 link local: [undef]

Aug 21 12:35:43: UDPv4 link remote: [AF_INET]184.75.215.26:443

Aug 21 12:36:13: [uNDEF] Inactivity timeout (--ping-restart), restarting

Aug 21 12:36:13: SIGUSR1[soft,ping-restart] received, process restarting

Aug 21 12:36:13: State changed to Connecting

Aug 21 12:36:13: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Aug 21 12:36:13: UDPv4 link local: [undef]

Aug 21 12:36:13: UDPv4 link remote: [AF_INET]184.75.210.34:443

Aug 21 12:36:14: State changed to Disconnecting

Aug 21 12:36:14: State changed to Disconnected

 

I manually have to disconnect or it just keeps going trying to connect and doing nothing.

 

I'll give this thread a few days but if there is no response (as noticed in other threads) then I'll be looking elsewhere for a vpn service.

 

Please help.

 

Neil

 

 

I should state that I'm using Windows 7 and have not made any changes myself between my first month of service and until now.

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Guest

same problem here with same log in UDP,disconnect after some minutes, did you tried creating a support ticket?

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Support

Hi Guys

 

This isnt something that we hear a lot of on the support desk so i dont believe this is a widespread issue.

 

The UDP issues look to me as they are firewall related, most UDP issues are - It looks to me your connecting to our old TCP connections going by your first profile log.

 

"184.75.215.26:80 failed"

 

We no longer use port 80, we use port 443 TCP and UDP now.

 

Can you submit a support ticket (both of you) referencing this thread and we will get a new package generated for you.

 

Cheers

 

 

 

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