Authentication Failed

[Guest]

I changed my password and received the message "Password Changed Successfully!" Unfortunately, when I attempt to log into the viscosity vpn with my new password I receive an "Authentication Failed" message stating that:

 

"The username and/or password stored was incorrect. Your stored credentials for this connection has been reset. Please reconnect to try"

 

I have repeated this numerous times and experience the same result.

[Support 223]

Hello, go to Viscosity >> Preferences >> Advanced >> Clear all saved credentials.

 

Regards

[Guest]

That wasn't it but the issue has been resolved. Thanks for your time!

[Support 223]

Hey there, no problem - where you using your billing login by any chance ?

 

Regards