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Unable to install TG Client

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BlueSofa
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Hi,

I am running on W7 Home Premium SP1 and am unable to install TG, as when it comes to the VC redistributable I get an 0x80240017 'unspecified error' during installation. End of the log file is shown below.

Googling the error below (in bold), I get references to installing KB 2999226, but when I try to do this, both x64 and x86 versions say "This update is not applicable to your computer".

TG does support Win7, right?

Please advise what else I can try.

 

...<snip>....
[1148:0BFC][2022-04-24T09:17:06]i301: Applying execute package: Windows7_MSU_x64, action: Install, path: C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu, arguments: '"C:\Windows\SysNative\wusa.exe" "C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu" /quiet /norestart'
[1148:0BFC][2022-04-24T09:17:10]e000: Error 0x80240017: Failed to execute MSU package.
[0B10:04A8][2022-04-24T09:17:10]e000: Error 0x80240017: Failed to configure per-machine MSU package.
[0B10:04A8][2022-04-24T09:17:10]i319: Applied execute package: Windows7_MSU_x64, result: 0x80240017, restart: None
[0B10:04A8][2022-04-24T09:17:10]e000: Error 0x80240017: Failed to execute MSU package.
[1148:0BFC][2022-04-24T09:17:10]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cc3a7c63-31fb-4129-9024-63ebefd86a95}, resume: None, restart: None, disable resume: No
[1148:0BFC][2022-04-24T09:17:10]i330: Removed bundle dependency provider: VC,redist.x64,amd64,14.16,bundle
[1148:0BFC][2022-04-24T09:17:10]i352: Removing cached bundle: {cc3a7c63-31fb-4129-9024-63ebefd86a95}, from path: C:\ProgramData\Package Cache\{cc3a7c63-31fb-4129-9024-63ebefd86a95}\
[1148:0BFC][2022-04-24T09:17:10]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cc3a7c63-31fb-4129-9024-63ebefd86a95}, resume: None, restart initiated: No, disable resume: No
[0B10:04A8][2022-04-24T09:17:11]i399: Apply complete, result: 0x80240017, restart: None, ba requested restart:  No

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On 4/24/2022 at 9:29 AM, BlueSofa said:

Hi,

I am running on W7 Home Premium SP1 and am unable to install TG, as when it comes to the VC redistributable I get an 0x80240017 'unspecified error' during installation. End of the log file is shown below.

Googling the error below (in bold), I get references to installing KB 2999226, but when I try to do this, both x64 and x86 versions say "This update is not applicable to your computer".

TG does support Win7, right?

Please advise what else I can try.

 

...<snip>....
[1148:0BFC][2022-04-24T09:17:06]i301: Applying execute package: Windows7_MSU_x64, action: Install, path: C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu, arguments: '"C:\Windows\SysNative\wusa.exe" "C:\ProgramData\Package Cache\54050A5F8AE7F0C56E553F0090146C17A1D2BF8D\packages\Patch\x64\Windows6.1-KB2999226-x64.msu" /quiet /norestart'
[1148:0BFC][2022-04-24T09:17:10]e000: Error 0x80240017: Failed to execute MSU package.
[0B10:04A8][2022-04-24T09:17:10]e000: Error 0x80240017: Failed to configure per-machine MSU package.
[0B10:04A8][2022-04-24T09:17:10]i319: Applied execute package: Windows7_MSU_x64, result: 0x80240017, restart: None
[0B10:04A8][2022-04-24T09:17:10]e000: Error 0x80240017: Failed to execute MSU package.
[1148:0BFC][2022-04-24T09:17:10]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cc3a7c63-31fb-4129-9024-63ebefd86a95}, resume: None, restart: None, disable resume: No
[1148:0BFC][2022-04-24T09:17:10]i330: Removed bundle dependency provider: VC,redist.x64,amd64,14.16,bundle
[1148:0BFC][2022-04-24T09:17:10]i352: Removing cached bundle: {cc3a7c63-31fb-4129-9024-63ebefd86a95}, from path: C:\ProgramData\Package Cache\{cc3a7c63-31fb-4129-9024-63ebefd86a95}\
[1148:0BFC][2022-04-24T09:17:10]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{cc3a7c63-31fb-4129-9024-63ebefd86a95}, resume: None, restart initiated: No, disable resume: No
[0B10:04A8][2022-04-24T09:17:11]i399: Apply complete, result: 0x80240017, restart: None, ba requested restart:  No

 

Hey there, are you running the latest service pack?

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