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Where is the new client? Existing client still a mess on macOS

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Neil
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I like Torguard for the overall speeds and # of connections, but the macOS client is still really flaky, and honestly a huge piece of untested junk in my experience.

(1) If I click the icon from toolbar and then 'show/hide' it never seems to appear to the foreground. Same goes for if I click on it from the dock. Anyone else deal with this?
(2) Server list from mac menubar should show the most recent or connected. Frustrating to scroll down
(3) Adding custom IPs is just... broken. See here: https://imgur.com/a/uOTybij
(4) Constant beachballs still when disconnecting
(5) Still no Apple silicon support, and were are now 1 year and 2 months from release. Where is the new client?
(6) Can you guys PLEASE move away from crappy Qt and just write this in something macOS native?

2021 macbook 16" / macOS monterey, but all of these issues have happened on all my devices.

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Hey @Neil

I don't use MacOS , I Have been On Mainly Windows my whole Life - But I am sure they are Working on Updates, There was an Update to The MacOS Release on December 23rd 2021 Which Updated it to Version 4.8.5 I Believe. Have you Contacted Support To Report these Issues that you are experiencing?

I am Not sure how many people use MacOS with Torguard so it's possible some of those things may not have been reported yet.. it's usually best to let them know through a Support ticket >> https://torguard.net/supporttickets.php , because you get a Direct Response from them usually Fairly Quickly so they will be able to answer your questions Maybe they will ask for Debug Logs to Help Get things Sorted out Sooner. If you or others have already Reported it to them Then i am sure they will be working on Fixing/Improving any Problems people are experiencing as soon as they know about them, I find they are very open to Suggestions/Feedback.

Hopefully if there are Others that use MacOS and see this thread they can touch on it to let you know if they have experienced any of the same things , I mainly use the Windows Client and have not experienced any of those things you mentioned - The windows Client runs Very Smoothly , so it's likely only happening on Mac and Surely it will Get fixed soon Just make sure you Let them know about any Problems you experience right away so they know about it and Can Work on it right away.

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I have a 2019 16" Macbook pro w/ I9 that had have very similar issues throughout most recent updates for the better part of the last 2 years. Yet I'm running an intel processor still.  Pretty much ever since the integration of Wireguard into the actual client itself, there has been just issue after issue, of which has become a bigger issue each time too..  and i have reported these issues to support before and they would make note of it to be fixed, or they would say they had a fix coming out in the next update that would mitigate the issues.

Im not one that usually complains and waits for the updates to come out, but each update has had a much more significant issuer that has come up with each update.  

I have always had issues with the same as #1,2 & 4 as with the OP.  #5 doesn't apply to my computer. 

but other issues that I have had since wireguard has been integrated have been to do with the connection reliability regardless of actually using Wireguard or the OpenVPN protocols.  When using OpenVPN i am more commonly use a TCP 443/Stealth w/ AES-256-GCM encryption w/ SSL + Cloudflare DNS while connected and System DNS Set to Cloudflare.  I'd also run it with a IPV6 leak prevention, and seemless reconnect w/ tunnel killswitch On. Firewall overlays the native firewall. Accessibility enabled.   Through the terminal I also have configured tor.service to start in the boot process. 

And of course when using wireguard it connects via UDP w/ the ChaCha20 encryption + the same enabled settings

I've been having continued issues with any disruption of the internet connection would make it to where when the killswitch would kick in, and then be awaiting the internet connection to attempt to re-establish the tunnel to the internet, Once the internet was re-connected it would result in an failed re-establishing loop where it would go from the awaiting internet connection state up to failing to re-establish the tunnel back to the awaiting internet connection.
At first to stop this loop I would be able to just hit the disconnect button on the torguard client and then close it normally and reopen it to reconnect to the VPN and internet.  Which is somewhat annoying and inconvenient.  But as long as i was able to close it properly I was under the impression that it was the kill switch doing its job.  Which i did not mind since this was things would be closed properly not allowing any data leakage.

Since that started, it has evolved into a more frequent issue and also started to occur even when the internet connection was not lost from my side.  Which means that the client had lost connection to the server endpoint and would cause this failed re-connection loop.  Eventually, I would not be able to get the client to disconnect properly either.  I would have to close it by right clicking the client icon on the bottom bar and then clicking quit or had to open the force quit window and force quit it.  Then restart it and be able to re-connect.

Which then further evolved into when the internet connection was or want not lost, the client process has already crashed and be in a "Not Responding" state.  If i was able to get the client window to open, it would just be solid white with the buttons at the top being unresponsive too.  And when looking at the process in the task manager it would show the "Not Responding" status. The only way to close it would be to kill the processes would be to kill it through the task manager/force quite window.

As of the updates that came out in the last month, the one that came out on the 23rd of December and the 19th of January, both updates have had an issue that has been causing my client to literally just disconnect entirely on its own.  Despite having my killswitch enabled still, it has not kicked in to save the connection from being disconnected or to preserve the VPN tunnel with no data leakage.  Yet, how i come to find out that my VPN has decided to disconnect itself all on its own, is when the site that I am on pops up a modal that says "We do not allow users from the country your IP resides, Please contact support to further assist you with this issue".  Luckily I know of a bug in the process, that is able to save the account from being locked up (for now),where i kill the browser and then flush my DNS cache and also clear the browser cache and cookies, restart the VPN and then browser to then make it to where i do not get flagged for being in a country that is not allowed.
These are mainly online casinos that do not allow users from certain countries due to regulation restrictions set by government agencies, and these sites will restrict all access to your account until you would be able to verify via KYC to be able to unlock the account.  And any funds that are in the account cannot be withdrawn until you verify via KYC as well.  Which makes my IP, DNS and any other connections and data exposed and puts the money that I do have on these online casinos in jeopardy of being locked up.

Despite having the setting for the notifications to be prompted whenever something was to happen with the torguard client, I never have gotten a notification when any of the aforementioned connection issues had occurred.  

SO, the evolution of these issues has put me in a very peculiar spot after being a loyal TorGuard customer for 7 years now.  I had notified them about this issued prior to the beginning of the year and since the new update that has come out and it still not being fixed is a cause for concern since I have had my VPN disconnect on me and has not triggered the enabled killswitch and also have had the site notify me that i am connecting form a country that they do not allow.
This is on-top of having almost half the amenities that used to be included for the same price, have now been taken away and would have to be charged extra for those same features to be included in the bundle again.  Plus I also having quite the affiliate portfolio having referred about 55 people to use TorGuard.  
Always have praised TorGuard and never casted doubt.  Even have used two items to prove the quality of TorGuard to each person that i referred and were questioning the quality of TorGuard.  I would send them a copy of an independent audit of TorGuard and the results, plus would have them read about the feud between TorGuard and Nord VPN and how differently the companies handled the breach of a server end point. Where TorGuard was professional, notified other providers once the patch was applied and most importantly, no user data or company data was ever compromised from the breach due to not keeping CA Certificates on the server endpoints. Yet NordVPN hid the fact that they had been breached and also had user data and company data stolen, but on top of it, tried throwing TorGuard under the bus and then also DDos'd TorGuard servers multiple times after TorGuard came out that it had notified other vulnerable providers.

But this issue is coming to a point where it would be mention worthy to anyone i have referred so far, and also would make me second think whether or not I should refer someone to TorGuard..

I would love to see an actual solution that works to fix these issues as well

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If click the icon on the top bar or the bottom bar does not open up the client window, what i have found to work to pull it up, would be to right click the icon on the bottom bar, and click show all windows and then if it comes up, you can make it show up that way.  If it doesnt show when you make your computer show all windows, then the client has crashed and you need to use the force quit to close it and reopen it.

Hope any of the work-arounds that I have shared help you be able to re-establish some functionality with the problems you are having.  Just know you aren't alone.

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Hey @kenaitheb3ar

I see you mentioned that you Already Let @Support know About the issues you are Facing and they are likely still in the Process of working on the issues mentioned. If you have Not Recently* Messaged them you can always message them again through Support Tickets* and you can Link them this Forum Thread to check if they have anything New they can tell you. I am sure they are still working on it though,

I think they are working on Alot of things right now just to name a couple things - I noticed the My Account area on the website Got a Complete Overhaul over the last couple days it is completely different now Looks Awesome and they are working on Tons of Internal Changes/Updates and socks5 Improvements and split tunneling amongst Many other things, Hopefully any issues with MacOS Get Solved soon I am sure they are working on it But I think they are Working on Improvements right now for Lots of Things so it may take a little time.

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13 hours ago, Dom1no said:

Hey @kenaitheb3ar

I see you mentioned that you Already Let @Support know About the issues you are Facing and they are likely still in the Process of working on the issues mentioned. If you have Not Recently* Messaged them you can always message them again through Support Tickets* and you can Link them this Forum Thread to check if they have anything New they can tell you. I am sure they are still working on it though,

I think they are working on Alot of things right now just to name a couple things - I noticed the My Account area on the website Got a Complete Overhaul over the last couple days it is completely different now Looks Awesome and they are working on Tons of Internal Changes/Updates and socks5 Improvements and split tunneling amongst Many other things, Hopefully any issues with MacOS Get Solved soon I am sure they are working on it But I think they are Working on Improvements right now for Lots of Things so it may take a little time.


This is true, Ive noticed plenty of updates that have come to the client and also the User Account in the past few years.  And I also know that with updates/upgrade come bugs that need to be reported/fixed. 

I know that since like 2016-2018 they had been working their asses off on getting wireguard functional as a standalone client, and I remember this cause any kind of support that was needed for TorGuard would take a bit for it to come out.  There was a time where TorGuard would get like 1 update every 3-6 months. Of course, the exception for that was when the whole TorGuard & Nord VPN server endpoint breach issue came about. From the time it was detected to the time that they had the patch implemented and report sent out to other companies too, it was like they dropped WIreguard and it was all hands on deck for TorGuard and after it was fixed and stuff, it went back to where TorGuard would get scare updates again.  Then once the WireGuard CLI client came out and the company had come out to the public with it, around the same time the TorGuard CLI client had had some updates come out too. I would only assume the next step was an open beta of wireguard cli client to where they would get feedback from users on it, but at the same time they were working on integrating the wireguard feature into the TorGuard GUI client.  Then to prep the TorGuard GUI client for the integration of Wireguard, that would be when we had the TorGuard GUI update where they came out with the "Modern" appearance of it. 
And that GUI update was more of a teaser and prototype to the GUI we have now that now also includes wireguard integration.

Being in website design and development myself, I empathize the tiresome effort that it takes to be able to roll out updates for bugs and broken processes and also try to be improving the production product with upgrades. And i had really just gotten used to the annoyance factor of the client crashing or losing connection as long as i knew that the VPN and killswitch were still working and being triggered in the cases that needed it.

But as of the last month where the update that rolled out 2 days before christmas, and my VPN having issues where it would literally just disconnect on its own and with no warning and no killswitch being triggered and such, to where sites are the ones telling me that i am from a country that does not allow users, is a most critical breakage somewhere in the code.  And I was expecting a fix in the next update which would have been the one that came out on Jan 19.
If i didnt already know and understand the difference between software engineers being the devs working on the actual software and then front/back stack developers being the ones that would be working and implementing the sites My account facelift, I would be more upset seeing a facelift update coming out before the critical bug being fixed in the actual software lol.

but hence is why i am not that upset at it.. I just wanted to voice my issues i have had as well again and if the. workarounds i found to use helped others with issues they were having I'm glad that it did :D

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