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Update connection list wipes out connection list

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Every time I get a notification from Torguard that it's going to update my connection list, when it's done it completely wipes out my connection list and I'm forced to reinstall Torguard.

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Hello Guys

 

We have fixed this, we will release the new update today and it wont happen again after you install the new update..

 

Regards

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Hi Guys

 

Problem has been fixed - please download new versions from torguard.net/downloads.php and reinstall, the problem wont happen again.

 

Regards

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Hi,

 

I just downloaded the new version, but I dont have any server list at all?

 

Any one that can help me out? Did the step by step installations for the Viscosity, but no servers

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Hi,

 

I just downloaded the new version, but I dont have any server list at all?

 

Any one that can help me out? Did the step by step installations for the Viscosity, but no servers

 

Hi Martin

 

Did you download from torguard.net/downloads.php ?

 

Regards

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Hi,

 

Yeah I also tried to download it from there, but no luck.

 

Also tried to turn of some antivirus and so on, because I read it in another post, but still no luck.

 

But the lite version is working fine, beside first time I still had a DNS leak.

 

But think its good now!

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Lite version works fine, and actually connects and STAYS connected.

Pro version doesn't connect, or will disconnect after a minute and make the Yellow YIELD sign show up on "Internet access" icon in the sys tray.

 

Attempts to connect to other servers...Miami, Dallas, Chicago etc, the icon stays Orange 95% of the time.

On the chance that PRO does connect, it disconnects and briefly t6ake my internet connection with it.

 

Stuck using lite version right now

 

both Lite and Pro downloaded from torguard.net/downloads.php

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Hi SlamHammer

 

Are you able to post any logs for your connection attempts ?

 

Regards

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May 15 01:37:07: State changed to Connecting

May 15 01:37:07: TorGuard Windows 1.0.0.1046

May 15 01:37:07: Viscosity OpenVPN Engine Started

May 15 01:37:07: Running on Microsoft Windows 7 Ultimate

May 15 01:37:07: Bringing up interface...

May 15 01:37:09: Checking reachability status of connection...

May 15 01:37:09: Connection is reachable. Starting connection attempt.

May 15 01:37:09: OpenVPN 2.3.2 Windows-MSVC [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Apr 8 2014

 

It is currently May 15th 01:46:27 PM and I'm STILL not Logged into Dallas Yet.

 

Currently May 15th 01:57:29 PM, Icon is still Orange, Log has not updated AT ALL.

Still am not connected to Dallas

 

I manually disconnected now log says this;

 

May 15 02:01:15: State changed to Disconnecting

May 15 02:01:15: State changed to Disconnected

May 15 02:01:15: ERROR: could not read Auth username/password/ok/string from management interface

May 15 02:01:15: Exiting due to fatal error

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This is the LITE version log, which has no problem connecting

 

 

> Thu May 15 14:47:26 2014 OpenVPN 2.3.3 i686-w64-mingw32 [sSL (OpenSSL)] [LZO] [PKCS11] [iPv6] built on Apr 14 2014

> Thu May 15 14:47:26 2014 MANAGEMENT: TCP Socket listening on [AF_INET]127.0.0.1:9000

> Thu May 15 14:47:27 2014 Need password(s) from management interface, waiting...

> Thu May 15 14:47:27 2014 MANAGEMENT: Client connected from [AF_INET]127.0.0.1:9000

> Thu May 15 14:47:27 2014 MANAGEMENT: CMD 'username Auth (REMOVED)'

> Thu May 15 14:47:27 2014 MANAGEMENT: CMD 'password [...]'

> Thu May 15 14:47:27 2014 WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

> Thu May 15 14:47:27 2014 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts

> Thu May 15 14:47:27 2014 NOTE: --fast-io is disabled since we are running on Windows

> Thu May 15 14:47:27 2014 Socket Buffers: R=[8192->8192] S=[8192->8192]

> Thu May 15 14:47:27 2014 UDPv4 link local: [undef]

> Thu May 15 14:47:27 2014 UDPv4 link remote: [AF_INET]96.44.147.34:443

> Thu May 15 14:47:27 2014 MANAGEMENT: Client disconnected

> Thu May 15 14:47:27 2014 TLS: Initial packet from [AF_INET]96.44.147.34:443, sid=8abda15a 303cd637

> Thu May 15 14:47:27 2014 WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

> Thu May 15 14:47:28 2014 VERIFY OK: depth=1, C=US, ST=FL, L=Orlando, O=TorGuard, OU=VPN, CN=TG-OVPN-CA, name=VPN, [email protected]rd.net

> Thu May 15 14:47:28 2014 VERIFY OK: depth=0, C=US, ST=FL, L=Orlando, O=TorGuard, OU=VPN, CN=TG-OVPN-CA, name=VPN, [email protected]

> Thu May 15 14:47:29 2014 Data Channel Encrypt: Cipher 'BF-CBC' initialized with 128 bit key

> Thu May 15 14:47:29 2014 Data Channel Encrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

> Thu May 15 14:47:29 2014 Data Channel Decrypt: Cipher 'BF-CBC' initialized with 128 bit key

> Thu May 15 14:47:29 2014 Data Channel Decrypt: Using 160 bit message hash 'SHA1' for HMAC authentication

> Thu May 15 14:47:29 2014 Control Channel: TLSv1, cipher TLSv1/SSLv3 DHE-RSA-AES256-SHA, 1024 bit RSA

> Thu May 15 14:47:29 2014 [TG-OVPN-CA] Peer Connection Initiated with [AF_INET]96.44.147.34:443

> Thu May 15 14:47:31 2014 SENT CONTROL [TG-OVPN-CA]: 'PUSH_REQUEST' (status=1)

> Thu May 15 14:47:31 2014 PUSH: Received control message: 'PUSH_REPLY,redirect-gateway def1,dhcp-option DNS 8.8.8.8,dhcp-option DNS 8.8.4.4,route 10.8.0.1,topology net30,ping 5,ping-restart 30,ifconfig 10.8.0.98 10.8.0.97'

> Thu May 15 14:47:31 2014 OPTIONS IMPORT: timers and/or timeouts modified

> Thu May 15 14:47:31 2014 OPTIONS IMPORT: --ifconfig/up options modified

> Thu May 15 14:47:31 2014 OPTIONS IMPORT: route options modified

> Thu May 15 14:47:31 2014 OPTIONS IMPORT: --ip-win32 and/or --dhcp-option options modified

> Thu May 15 14:47:31 2014 do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

> Thu May 15 14:47:31 2014 open_tun, tt->ipv6=0

> Thu May 15 14:47:31 2014 TAP-WIN32 device [Local Area Connection 2] opened: \.Global{831CED92-235C-46F5-B58E-06F62C1C412D}.tap

> Thu May 15 14:47:31 2014 TAP-Windows Driver Version 9.9

> Thu May 15 14:47:31 2014 Notified TAP-Windows driver to set a DHCP IP/netmask of 10.8.0.98/255.255.255.252 on interface {831CED92-235C-46F5-B58E-06F62C1C412D} [DHCP-serv: 10.8.0.97, lease-time: 31536000]

> Thu May 15 14:47:31 2014 Successful ARP Flush on interface [22] {831CED92-235C-46F5-B58E-06F62C1C412D}

> Thu May 15 14:47:31 2014 up.exe Local Area Connection 2 1500 1574 10.8.0.98 10.8.0.97 init

> Thu May 15 14:47:31 2014 env_block: add PATH=C:WindowsSystem32;C:WINDOWS;C:WINDOWSSystem32Wbem

> Thu May 15 14:47:36 2014 TEST ROUTES: 0/0 succeeded len=1 ret=0 a=0 u/d=down

> Thu May 15 14:47:36 2014 Route: Waiting for TUN/TAP interface to come up...

> Thu May 15 14:47:40 2014 TEST ROUTES: 0/0 succeeded len=1 ret=0 a=0 u/d=down

> Thu May 15 14:47:40 2014 Route: Waiting for TUN/TAP interface to come up...

> Thu May 15 14:47:41 2014 TEST ROUTES: 0/0 succeeded len=1 ret=0 a=0 u/d=down

> Thu May 15 14:47:41 2014 Route: Waiting for TUN/TAP interface to come up...

> Thu May 15 14:47:42 2014 TEST ROUTES: 2/2 succeeded len=1 ret=1 a=0 u/d=up

> Thu May 15 14:47:42 2014 C:Windowssystem32route.exe ADD 96.44.147.34 MASK 255.255.255.255 192.168.0.1

> Thu May 15 14:47:42 2014 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=10 and dwForwardType=4

> Thu May 15 14:47:42 2014 Route addition via IPAPI succeeded [adaptive]

> Thu May 15 14:47:42 2014 C:Windowssystem32route.exe ADD 0.0.0.0 MASK 128.0.0.0 10.8.0.97

> Thu May 15 14:47:42 2014 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

> Thu May 15 14:47:42 2014 Route addition via IPAPI succeeded [adaptive]

> Thu May 15 14:47:42 2014 C:Windowssystem32route.exe ADD 128.0.0.0 MASK 128.0.0.0 10.8.0.97

> Thu May 15 14:47:42 2014 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

> Thu May 15 14:47:42 2014 Route addition via IPAPI succeeded [adaptive]

> Thu May 15 14:47:42 2014 C:Windowssystem32route.exe ADD 10.8.0.1 MASK 255.255.255.255 10.8.0.97

> Thu May 15 14:47:42 2014 ROUTE: CreateIpForwardEntry succeeded with dwForwardMetric1=30 and dwForwardType=4

> Thu May 15 14:47:42 2014 Route addition via IPAPI succeeded [adaptive]

> Thu May 15 14:47:42 2014 Initialization Sequence Completed

 

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This is a normal connection log from PRO.

However, eventually the connection will drop (just like in LITE) and will change to the Orange "Connecting" status, and in LITE it changes to the Orange "Limited Access" status.

 

When I get disconnected in PRO, the log doesn't update, unless I manually disconnect

 

May 15 03:02:37: State changed to Connecting

May 15 03:02:37: TorGuard Windows 1.0.0.1046

May 15 03:02:37: Viscosity OpenVPN Engine Started

May 15 03:02:37: Running on Microsoft Windows 7 Ultimate

May 15 03:02:37: Bringing up interface...May 15 03:02:40: Checking reachability status of connection...

May 15 03:02:41: Connection is reachable. Starting connection attempt.

May 15 03:02:41: OpenVPN 2.3.2 Windows-MSVC [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Apr 8 2014

May 15 03:02:42: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

May 15 03:02:42: NOTE: --fast-io is disabled since we are running on Windows

May 15 03:02:42: UDPv4 link local: [undef]

May 15 03:02:42: UDPv4 link remote: [AF_INET]96.44.142.242:443

May 15 03:02:43: WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

May 15 03:02:44: [TG-OVPN-CA] Peer Connection Initiated with [AF_INET]96.44.142.242:443

May 15 03:02:47: do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

May 15 03:02:47: open_tun, tt->ipv6=0

May 15 03:02:47: TAP-WIN32 device [TorGuard] opened: \.Global{B1BFD781-A72E-412F-AF3D-66E329A40637}.tap

May 15 03:02:47: Notified TAP-Windows driver to set a DHCP IP/netmask of 10.9.0.6/255.255.255.252 on interface {B1BFD781-A72E-412F-AF3D-66E329A40637} [DHCP-serv: 10.9.0.5, lease-time: 31536000]

May 15 03:02:47: Successful ARP Flush on interface [43] {B1BFD781-A72E-412F-AF3D-66E329A40637}

May 15 03:02:53: Initialization Sequence Completed

May 15 03:02:56: State changed to Connected

 

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Hello Guys

 

We have fixed this, we will release the new update today and it wont happen again after you install the new update..

 

Regards

 

You haven't fixed this. I just had my connection list wiped by a connection 'update,' again.

 

I reinstalled the Pro client, downloaded from here, to get my connection list back. Client version is the same (1.0.0 (1046)) as before the reinstall.

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Hello Guys

 

We have fixed this, we will release the new update today and it wont happen again after you install the new update..

 

Regards

 

You haven't fixed this. I just had my connection list wiped by a connection 'update,' again.

 

I reinstalled the Pro client, downloaded from here, to get my connection list back. Client version is the same (1.0.0 (1046)) as before the reinstall.

 

Did you reinstall using the version from our downloads page here torguard.net/dowloads.php ?

 

If it shows no connections, simply go to Preferences >> General >> Check for updates.

 

Regards

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Did you reinstall using the version from our downloads page here torguard.net/dowloads.php ?

 

If it shows no connections, simply go to Preferences >> General >> Check for updates.

 

Regards

 

Yes, I did.

I tried both, what I get is "There are no updates available at this time"

 

 

Right now, the damn Connection update just wiped out ALL of my Connections AGAIN

I am using Viscosity 1.0.0 (1046)

 

I'm getting SICK of being forced to Uninstall and Reinstall because of these Automatic Connection Updates that wipe out the ENTIRE LIST!!!!!~

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You HAVE NOT FIXED THIS.

I am forced to uninstall and reinstall whenever I'm notified of a Connection Update, and there's NO WAY to cancel it.

 

If I say NO to the update, it just waits until I disconnect, then it automatically wipes out my Connection List.

 

If I answer YES, it automatically wipes out my Connection Lists.

 

Either way I answer, I am forced to uninstall and reinstall

 

And YES, I've installed the newest version and have told it to look for updates, and I am informed that there ARE NO UPDATES

 

Getting REALLY SICK OF THIS

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I have to kill two instances of "openvpn.exe" with Process Hacker in order for it to be able to delete the files in the OpenVPN2.3 folder

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We are pushing a new update here ASAP - seems the issue was a little deeper than we thought.

 

Btw in the version you have all you need to do rather than reinstall is restart viscosity, go to Preferences >> General and hit check for updates, it should trigger the update pull.

 

Regards

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My experiences are the same as SlamHammer.

 

Yes, I downloaded the client from the 'My Downloads' section of this site.

 

Yes, I tried using the 'Update' option in 'Preferences.' The client comes back with "There are no available updates at this time." The connection list is NOT refreshed.

 

My only option is to reinstall the client to get the list back.

 

Glad to hear that an update is coming out, soon. Hope this update actually corrects this problem.

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Hi Mimic

 

Even though you get "There are no available updates at this time." it should trigger your config update.

 

We have also noticed an issue with Malwarebytes, so anyone with Malwarebytes you might want to whitelist this IP : 94.102.52.35

 

Then try go to Preferences >> General and hit check for updates

 

Regards

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We are pushing a new update here ASAP - seems the issue was a little deeper than we thought.

 

Btw in the version you have all you need to do rather than reinstall is restart viscosity, go to Preferences >> General and hit check for updates, it should trigger the update pull.

 

Regards

 

NO, it DOES NOT WORK.

If I go to "Preferences >> General and hit check for updates"

All it tells me is there are no "Updates at this time"

 

I DO NOT use MalwareBytes, I have shut off my AV and Firewall, and this STILL DOES NOT WORK, the only thing gotten is "There are no updates available at this time"

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Not using Malwarebytes. I haven't tried disabling AV or firewall; I don't consider those to be reasonable actions to expect of your users. Security features are sort of pointless if you go around disabling them.

 

I'll wait for a client update.

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Reporting in:

 

I was notified there was an update (1049), so I downloaded and installed.

The update (1049) installed perfectly, my Connection list is intact, and there was no need to uninstall/reinstall.

 

Nice job! :)

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Another plus about the new update that I noticed.

I can connect really quickly on the first try.

It used to take 3 or 4 tries to connect to a server

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DMX

All i'm getting is this....

 

May 25 01:19:10: State changed to Connecting

May 25 01:19:10: TorGuard Windows 1.0.0.1049

May 25 01:19:10: Viscosity OpenVPN Engine Started

May 25 01:19:10: Running on Microsoft® Windows Vista™ Home Premium

May 25 01:19:10: Bringing up interface...

 

Can't connect to any servers at all after the update viscosity just hangs on "Bringing up interface". Also I still have no USA servers in my connection list.

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@SlamHammer

 

Thanks for reporting in.

 

@DMZ

 

Are you running with admin rights on Vista ?

 

Regards

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