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Torguard support tickets show and log IP?

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PersonPerson
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I noticed on my support ticket that the first message I posted shows the IP address the ticket was filed from.   That creates a history of IP address usage with my billing account that I thought was the whole point of having account separations in order to avoid correlating billing with VPN/IP usage. 

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21 hours ago, PersonPerson said:

I noticed on my support ticket that the first message I posted shows the IP address the ticket was filed from.   That creates a history of IP address usage with my billing account that I thought was the whole point of having account separations in order to avoid correlating billing with VPN/IP usage. 

 

That’s not the case - this is to prevent spam and is purged on a regular basis.

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