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OpenVPN not connecting using ASUS RT-AC3100

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I recently signed up for this service and went to setup OpenVPN on my Asus RT-AC3100 router. I followed the steps from thr guide at https://torguard.net/article/148/how-to-setup-openvpn-on-asus-stock-firmware.html

Everything looks like it setup correctly, but when when I hit the activate button, the icon just spins for a minute and then disappears and it does not connect. Any ideas?

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