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Paid! Account not working

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noobnah

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noobnah

Hi I'm new to torgaurd, I just bought this VPN Deal and I'm trying to use my account on my mobile device but it keeps asking me to pick a package deal which I already have paid for?? Why do I have to pay again ? 

3F682EEC-488C-4E74-81DB-988CA1F05F74.jpeg

04023B02-C022-44FF-87F9-BD5BCF3BA0B4.jpeg

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Support
8 hours ago, noobnah said:

Hi I'm new to torgaurd, I just bought this VPN Deal and I'm trying to use my account on my mobile device but it keeps asking me to pick a package deal which I already have paid for?? Why do I have to pay again ? 

3F682EEC-488C-4E74-81DB-988CA1F05F74.jpeg

04023B02-C022-44FF-87F9-BD5BCF3BA0B4.jpeg

 

Please close the app, reopen it, on the login form you will see this link - there is NO need to create a new account or pay for anything else:

 

Screenshot 2020-08-27 at 14.05.58.png

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Zaheer
On 8/27/2020 at 5:07 PM, Support said:

 

Please close the app, reopen it, on the login form you will see this link - there is NO need to create a new account or pay for anything else:

 

Screenshot 2020-08-27 at 14.05.58.png

For existing customers these tabs are too confusing first I also started wondering did my account got suspended or something. 
In your next update make a splash screen for full screen saying existing customers click here or something else which your dev has in mind. 

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Support
3 hours ago, Zaheer said:

For existing customers these tabs are too confusing first I also started wondering did my account got suspended or something. 
In your next update make a splash screen for full screen saying existing customers click here or something else which your dev has in mind. 

 

This has been changed through the update today. :)

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Zaheer
6 hours ago, Support said:

 

This has been changed through the update today. :)

Are you referring to version 1.5.2?

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