Jump to content
TorGuard
  • 0

Connected - No Internt Access

Rate this question


Allan

Question

This happens to me quite often:

 

I connect via Torguard software, it says connected, but after that I have no Internet access. After a while it however goes back to status "connecting" and never manages to connect again.

Then I disconnect the VPN - all good.

 

When I connect to another server, the same happens again.

 

The only way to solve that I have noticed is a full reboot of my PC (Windows 8.1). Even exiting and re-starting the Torguard software and the browser does not help. Reboot usually does.

 

Below is the connection log I took when it last happened and here is a link to what the details of the Torguard Software:

http://postimg.org/image/9noert2wb/

 

Hope you can help.

 

 

 

Apr 01 06:00:25: State changed to Connecting

Apr 01 06:00:25: TorGuard Windows 1.0.0.1041

Apr 01 06:00:25: Viscosity OpenVPN Engine Started

Apr 01 06:00:25: Running on Microsoft Windows 8.1

Apr 01 06:00:25: Bringing up interface...

Apr 01 06:00:26: Checking reachability status of connection...

Apr 01 06:00:26: Connection is reachable. Starting connection attempt.

Apr 01 06:00:26: OpenVPN 2.3.2 Windows-MSVC [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Dec 13 2013

Apr 1 06:00:27: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm for more info.

Apr 1 06:00:27: NOTE: --fast-io is disabled since we are running on Windows

Apr 1 06:00:27: UDPv4 link local: [undef]

Apr 1 06:00:27: UDPv4 link remote: [AF_INET]95.143.193.180:443

Apr 1 06:00:28: WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

Apr 1 06:00:29: [95.143.193.180] Peer Connection Initiated with [AF_INET]95.143.193.180:443Apr 1 06:00:31: do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

Apr 1 06:00:31: open_tun, tt->ipv6=0

Apr 1 06:00:31: TAP-WIN32 device [TorGuard] opened: \.Global{A7B9B5C2-4DCE-4151-98C8-688593CF8187}.tap

Apr 1 06:00:31: Notified TAP-Windows driver to set a DHCP IP/netmask of 10.9.0.18/255.255.255.252 on interface {A7B9B5C2-4DCE-4151-98C8-688593CF8187} [DHCP-serv: 10.9.0.17, lease-time: 31536000]

Apr 1 06:00:31: Successful ARP Flush on interface [10] {A7B9B5C2-4DCE-4151-98C8-688593CF8187}

Apr 1 06:00:36: Initialization Sequence Completed

Apr 01 06:00:36: State changed to Connected

Apr 1 06:01:59: [95.143.193.180] Inactivity timeout (--ping-restart), restarting

Apr 1 06:01:59: SIGUSR1[soft,ping-restart] received, process restarting

Apr 01 06:01:59: State changed to Connecting

Apr 1 06:01:59: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Apr 1 06:01:59: NOTE: --fast-io is disabled since we are running on Windows

Apr 1 06:01:59: UDPv4 link local: [undef]

Apr 1 06:01:59: UDPv4 link remote: [AF_INET]95.143.193.180:443

Apr 1 06:02:29: [uNDEF] Inactivity timeout (--ping-restart), restarting

Apr 1 06:02:29: SIGUSR1[soft,ping-restart] received, process restarting

Apr 01 06:02:29: State changed to Connecting

Apr 1 06:02:29: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Apr 1 06:02:29: NOTE: --fast-io is disabled since we are running on Windows

Apr 1 06:02:29: UDPv4 link local: [undef]

Apr 1 06:02:29: UDPv4 link remote: [AF_INET]95.143.193.222:443

Apr 1 06:02:59: [uNDEF] Inactivity timeout (--ping-restart), restarting

Apr 1 06:02:59: SIGUSR1[soft,ping-restart] received, process restarting

Apr 01 06:02:59: State changed to Connecting

Apr 1 06:02:59: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Apr 1 06:02:59: NOTE: --fast-io is disabled since we are running on Windows

Apr 1 06:02:59: UDPv4 link local: [undef]

Apr 1 06:02:59: UDPv4 link remote: [AF_INET]46.246.124.19:443

Apr 1 06:03:29: [uNDEF] Inactivity timeout (--ping-restart), restarting

Apr 1 06:03:29: SIGUSR1[soft,ping-restart] received, process restarting

Apr 01 06:03:29: State changed to Connecting

Apr 1 06:03:29: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

Apr 1 06:03:29: NOTE: --fast-io is disabled since we are running on Windows

Apr 1 06:03:29: UDPv4 link local: [undef]

Apr 1 06:03:29: UDPv4 link remote: [AF_INET]46.246.124.20:443

 

Link to post
Share on other sites

16 answers to this question

Recommended Posts

  • 0
Support

Hello Allan

 

So are you saying it works for a while but often acts up like this ?

 

Do you have Malwarebytes or Norton by any chance ?

 

Regards

Link to post
Share on other sites
  • 0

Well, usually after a fresh reboot of the PC it all works. But sometimes later on when I connect to a vpn again, the software will say it is connected and gives me a green connection symbol, it even says "connected" as the status under Details, but there is no internet connection. Web sites time out.

 

No Malware or Virus software (other than built in Windows 8 software). Only a handful of mainstream softwares are installed, nothing unusual at all.

Link to post
Share on other sites
  • 0
Support

Hello Brett

 

Have you tried whitelisting the app in Norton firewall and AV ? do you run the identity safe feature of Norton ?

 

Regards

Link to post
Share on other sites
  • 0
Support

Laura, can you disable all aspects of Norton temporarily (for testing) and test the connection, so we can isolate the problem.

 

Enable as soon as testing is done.

 

Regards

Link to post
Share on other sites
  • 0

Sorry guys, but I need to take this issue up again. I am just having too many problems. Let me explain:

 

1) I connect via Torguard

 

2) I get a connection and all looks fine. BUT:

2a) I have no Internet connection. My browser says "Resolving Host" in the bottom left corner and a few seconds later I get a message "Unable to connect to the Internet" (Browser is Chrome)

2b) Torguard's details tell me that I am connected, and it shows a heck of a lot of outgoing traffic. Have a look here: http://s25.postimg.org/czydnm033/image.png

My Windows network connection does not show any outgoing traffic

 

3) After about a minute, the (fake) connection drops and the (fake) traffic stops as well. See here: http://s25.postimg.org/x9vp2r17z/image.png

 

But my internet stays disconnected.

 

4) I exit Torguard - Internet connection is restored.

 

The only way to "solve" this is a complete system reboot. That solves it - most of the time.

 

Here is the log for the connection the screen shots come from. I do not run any AV software, or any non-mainstream software. utorrent and torguard are my only ventures into - uhm - grey zones.

 

I really need your help with this, please.

 

 

 

May 10 01:02:24: State changed to Connecting

May 10 01:02:24: TorGuard Windows 1.0.0.1046

May 10 01:02:24: Viscosity OpenVPN Engine Started

May 10 01:02:24: Running on Microsoft Windows 8.1

May 10 01:02:24: No associated network adapter was found, creating one. This process may take up to a minute or two.

May 10 01:02:24: Network adapter created. Proceeding with connection attempt

May 10 01:02:24: State changed to Connecting

May 10 01:02:24: Bringing up interface...

May 10 01:02:24: Checking reachability status of connection...

May 10 01:02:24: Connection is reachable. Starting connection attempt.

May 10 01:02:24: OpenVPN 2.3.2 Windows-MSVC [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Apr 8 2014

May 10 01:02:34: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm'>http://openvpn.net/howto.html#mitm for more info.

May 10 01:02:34: NOTE: --fast-io is disabled since we are running on Windows

May 10 01:02:34: UDPv4 link local: [undef]

May 10 01:02:34: UDPv4 link remote: [AF_INET]46.246.124.4:443

May 10 01:02:34: WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

May 10 01:02:35: [TG-OVPN-CA] Peer Connection Initiated with [AF_INET]46.246.124.4:443

May 10 01:02:38: do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

May 10 01:02:38: open_tun, tt->ipv6=0

May 10 01:02:38: TAP-WIN32 device [TorGuard] opened: \.Global{083B2D44-C90A-46D5-95F8-01BC39A493A3}.tap

May 10 01:02:38: Notified TAP-Windows driver to set a DHCP IP/netmask of 10.9.0.34/255.255.255.252 on interface {083B2D44-C90A-46D5-95F8-01BC39A493A3} [DHCP-serv: 10.9.0.33, lease-time: 31536000]

May 10 01:02:38: Successful ARP Flush on interface [20] {083B2D44-C90A-46D5-95F8-01BC39A493A3}

May 10 01:02:43: Initialization Sequence Completed

May 10 01:02:43: State changed to Connected

May 10 01:04:09: [TG-OVPN-CA] Inactivity timeout (--ping-restart), restarting

May 10 01:04:09: SIGUSR1[soft,ping-restart] received, process restarting

May 10 01:04:09: State changed to Connecting

May 10 01:04:09: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

May 10 01:04:09: NOTE: --fast-io is disabled since we are running on Windows

May 10 01:04:09: UDPv4 link local: [undef]

May 10 01:04:09: UDPv4 link remote: [AF_INET]46.246.124.4:443

May 10 01:04:39: [uNDEF] Inactivity timeout (--ping-restart), restarting

May 10 01:04:39: SIGUSR1[soft,ping-restart] received, process restarting

May 10 01:04:39: State changed to Connecting

May 10 01:04:39: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

May 10 01:04:39: NOTE: --fast-io is disabled since we are running on Windows

May 10 01:04:39: UDPv4 link local: [undef]

May 10 01:04:39: UDPv4 link remote: [AF_INET]95.143.193.222:443

May 10 01:05:09: [uNDEF] Inactivity timeout (--ping-restart), restarting

May 10 01:05:09: SIGUSR1[soft,ping-restart] received, process restarting

May 10 01:05:09: State changed to Connecting

May 10 01:05:09: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

May 10 01:05:09: NOTE: --fast-io is disabled since we are running on Windows

May 10 01:05:09: UDPv4 link local: [undef]

May 10 01:05:09: UDPv4 link remote: [AF_INET]46.246.124.19:443

May 10 01:05:39: [uNDEF] Inactivity timeout (--ping-restart), restarting

May 10 01:05:39: SIGUSR1[soft,ping-restart] received, process restarting

May 10 01:05:39: State changed to Connecting

May 10 01:05:39: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

May 10 01:05:39: NOTE: --fast-io is disabled since we are running on Windows

May 10 01:05:39: UDPv4 link local: [undef]

May 10 01:05:39: UDPv4 link remote: [AF_INET]95.143.193.180:443

May 10 01:05:55: State changed to Disconnecting

May 10 01:05:55: State changed to Disconnected

May 10 01:07:27: State changed to Connecting

May 10 01:07:27: TorGuard Windows 1.0.0.1046

May 10 01:07:27: Viscosity OpenVPN Engine Started

May 10 01:07:27: Running on Microsoft Windows 8.1

May 10 01:07:27: Bringing up interface...

May 10 01:07:27: Checking reachability status of connection...

May 10 01:07:27: Connection is reachable. Starting connection attempt.

May 10 01:07:27: OpenVPN 2.3.2 Windows-MSVC [sSL (OpenSSL)] [LZO] [PKCS11] [eurephia] [iPv6] built on Apr 8 2014

May 10 01:07:28: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

May 10 01:07:28: NOTE: --fast-io is disabled since we are running on Windows

May 10 01:07:28: UDPv4 link local: [undef]

May 10 01:07:28: UDPv4 link remote: [AF_INET]46.246.124.4:443

May 10 01:07:28: WARNING: this configuration may cache passwords in memory -- use the auth-nocache option to prevent this

May 10 01:07:29: [TG-OVPN-CA] Peer Connection Initiated with [AF_INET]46.246.124.4:443May 10 01:07:31: do_ifconfig, tt->ipv6=0, tt->did_ifconfig_ipv6_setup=0

May 10 01:07:31: open_tun, tt->ipv6=0

May 10 01:07:31: TAP-WIN32 device [TorGuard] opened: \.Global{083B2D44-C90A-46D5-95F8-01BC39A493A3}.tap

May 10 01:07:31: Notified TAP-Windows driver to set a DHCP IP/netmask of 10.9.0.34/255.255.255.252 on interface {083B2D44-C90A-46D5-95F8-01BC39A493A3} [DHCP-serv: 10.9.0.33, lease-time: 31536000]

May 10 01:07:31: Successful ARP Flush on interface [20] {083B2D44-C90A-46D5-95F8-01BC39A493A3}

May 10 01:07:36: Initialization Sequence Completed

May 10 01:07:36: State changed to Connected

May 10 01:09:04: [TG-OVPN-CA] Inactivity timeout (--ping-restart), restarting

May 10 01:09:04: SIGUSR1[soft,ping-restart] received, process restarting

May 10 01:09:04: State changed to Connecting

May 10 01:09:04: WARNING: No server certificate verification method has been enabled. See http://openvpn.net/howto.html#mitm for more info.

May 10 01:09:04: NOTE: --fast-io is disabled since we are running on Windows

May 10 01:09:04: UDPv4 link local: [undef]

May 10 01:09:04: UDPv4 link remote: [AF_INET]46.246.124.4:443

Link to post
Share on other sites
  • 0
Support

Hello Allan - please open a support ticket for this, it could be a few things but support can arrange a team viewer with you to take a look if you wish.

 

Regards

Link to post
Share on other sites
  • 0

Hi all, I thought I give an update in case someone has the same problem.

 

After a lot of trouble shooting, including a team viewer session with a support team member (many thanks, great service), we did not seem to get to the bottom of this issue.

 

We did find a workaround though. I now use the built in Windows 8.1 VPN client to connect instead of Viscosity. The connections are stable and fast, I have no disconnection issues any more.

 

Somehow there seemed to have been an incompatibility on my system with the Viscosity software. I have no idea why (fairly new computer, only very little software installed and if, only mainstream).

 

I any case, if you have problems, give that a try. Instructions are here:

 

https://torguard.net/knowledgebase.php?action=displayarticle&id=73

 

 

 

Link to post
Share on other sites
  • 0

I had the same problem on Win 7, worked the problem with support and ended up using the built in VPN client. My only complaint is there is no way to be notified that the VPN server connection has stopped. When this happens my local connection continues so the download now shows up to my ISP.

Link to post
Share on other sites
  • 0

Hi 462Loader,

 

Interesting to hear that we arrived at the same solution with different OSs.

 

I agree that its a bit of a pain not being notified when the VPN disconnects but in reality, being notifies of the VPN having dropped is not much help. It just lets you know that your IP has been exposed - and at that stage it may very well be too late.

 

I have come across two solutions / workarounds.

 

1) If you use Vuze, there is a setting that stops any downloads and connection as soon as the active connection is not running through a VPN. Quite nice if you ask me, I wish utorrent had a similar thing. I just so prefer utorrent to Vuze - but that is probably just me.

 

2) So I signed up for a Proxy service as well and I run it through the VPN. That's it for me. When the VPN drops out, I still go through the torrent proxy. A few bucks well spent IMO.

 

 

Link to post
Share on other sites
  • 0

Hi, I had this same problem and found a solution, I had Comodo Firewall installed and Torguard software whitelisted and allowed, I disabled and eventually uninstalled just in case, still no luck, reinstalled.

 

found windows 8's own firewall in the control panel and manually added Torguard lite and viscosity to it's allowed 'apps'.

 

success. all working again.

 

hope this helps someone

Link to post
Share on other sites
  • 0
Redarchitec

I have the same problem.  I disabled my firewall and still can't connect to the internet.  I've also changed my DNS from Google to Comodo. Nothing works.  When I try to use Torguard Lite it works fine, but I can't (or don't know how to) for the port. Viscosity was working great before the background service stop working and I had to uninstall and then install the update.  I really want this fixed.

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...