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Port Forwarded Plex through services in Torguard but still can't connect

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I have port forwarded 32400 through the port management service on torguard's website but I still can't remotely connect to my plex server. I made sure that the ip is the same one as I pinned to the torguard client and I'm sure that I am using the config that torguard told me to use. Any solutions?

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