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I can’t log in to Torguard VPN software on my computer

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enigma814

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enigma814

My torguard randomly stopped working and acted like log in info is incorrect. I had it saved to my computer so it would automatically log in so I know nothing was changed. I then tried to manually change my login information and use that to log in and it still won’t let me log in on my computer to use VPN

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The last time we had this issue, I think it was on May 1st... Looks like every 1st day of the month issue

My torguard randomly stopped working and acted like log in info is incorrect. I had it saved to my computer so it would automatically log in so I know nothing was changed. I then tried to manually cha

Hi, Same here, i'll open a ticket, all my vpn tunnels are down... Had this issue a couple weeks ago and it was a global outage (authentication)

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SpOuK3
1 minute ago, afoijvou said:

Seems like between 30m and an hour.  Something like that

 

Yup, around 30 mins

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anonuser
2 minutes ago, afoijvou said:

Seems like between 30m and an hour.  Something like that

 

Well this started at 12AM EDT so they are overdue.

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pristine
Just now, anonymous1 said:

I never receive update info!

 

i didnt receive it either. i had to look it up because i heard what other people did trying to fix the problem. they use to give you the update handy in the box when a new update was available. 

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anonymous1
Just now, pristine said:

 

i didnt receive it either. i had to look it up because i heard what other people did trying to fix the problem. they use to give you the update handy in the box when a new update was available. 

 

Just now, pristine said:

 

i didnt receive it either. i had to look it up because i heard what other people did trying to fix the problem. they use to give you the update handy in the box when a new update was available. 

 

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thedeadmandead
23 minutes ago, thewhiteknight said:

Same issue here...second time this month! 😡

 

You are all in a dream and that is why you are getting an error.  Note..its late at night and you feel asleep on the couch and now you have this dream where your VPN is down.  When you wake up...it be ok.

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Sieveadn

AUTH: Received control message: AUTH_FAILED
SIGTERM[soft,auth-failure] received, process exiting

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Hazardous544
2 minutes ago, anonymous1 said:

This is the first I have experienced this -  and learning from replies,  it is a security risk!

 

I would say this is also a first for me as well.

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pristine

also has anyone experience the pausing effect of login with openconnect? meaning there is a slight freeze when you press login with openconnect before you see the connection being establish

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djsi

Same exact thing happened on may 1st,looks like a monthly thing now.It was about 30 mins last time and then it was fixed.

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thedeadmandead
6 minutes ago, Hazardous544 said:

I would say this is also a first for me as well.

28 minutes ago, thewhiteknight said:

Same issue here...second time this month! 😡

 

Virgin VPN users

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anonuser
2 minutes ago, TGFG said:

that's last updated May 22

 

Yeah just showing it's a useless status page.

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Sieveadn
1 minute ago, TGFG said:

that's last updated May 22

They'll update the page's date after its fixed. 🙄

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Eyup
2 minutes ago, devil said:

not a good start for someone who just paid for the service...

I bought the service last year, this is the first time ive experienced this issue

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jrgrubbs

Been using TOR for a few years now and never had an issue. Until now LOL. tried multiple locations with no luck. Hopefully will be fixed soon.

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Sheldon-Cooper

I thought it was me, opened a ticket and then checked here to see it's not just me.  Been using Torguard for about 3-4 years, 1st time this has happened to me.  I guess I will check in the AM and call it a night.  

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thedeadmandead

My dedicated IP works great....looks like it fails for the folks on the standard service.

Maybe its a loose RJ45 cable.  I saw replug it in again.

 

 

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blade023

Same issue for me, running the app on MacOS; login credentials incorrect. Weird thing is I just checked the OpenVPN connection I have set up on a Raspberry Pi and that's showing as still connected!

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