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enigma814

I can’t log in to Torguard VPN software on my computer

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enigma814

My torguard randomly stopped working and acted like log in info is incorrect. I had it saved to my computer so it would automatically log in so I know nothing was changed. I then tried to manually change my login information and use that to log in and it still won’t let me log in on my computer to use VPN

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Alca

Same issue, keep getting wrong user name/password error, on all the devices I have using the vpn.

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SpOuK3

Hi,

Same here, i'll open a ticket, all my vpn tunnels are down... Had this issue a couple weeks ago and it was a global outage (authentication)

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anonuser

I'm having the exact same issue, started a few hours ago. This has got to be an issue on TG's end as I made no changes to my client or username/pass prior to it appearing, nor did my emails indicate anyone changed it.

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stenseven

It appears to be a trend. Hate to leave during all the excitement. Good night.

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pristine

im having the exact same problem. it started as of june 1 2020. im in ny. where you at? i even found out i had a old update cus the new update came may 22 and i just install that update and it still doesnt work. i came to this forum  for answers

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Izzy

Here as well. I just bought this VPN today so I thought it was something I was doing.

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thewhiteknight

Same issue here...second time this month! 😡

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anonuser

They could at least update their status page they know about this problem, I thought this was just me at first since it said all systems normal:  https://torguard.net/network/

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SpOuK3

The last time we had this issue, I think it was on May 1st... Looks like every 1st day of the month issue :)

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afoijvou

This again...

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anonuser

How long did it take them to fix last time?

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afoijvou

Seems like between 30m and an hour.  Something like that

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Fultain

first time its happened to me, but i'm one of those people where it's telling my credentials aren't correct. Already tried changing them, dosen't seem to help.

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SpOuK3
1 minute ago, afoijvou said:

Seems like between 30m and an hour.  Something like that

 

Yup, around 30 mins

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anonymous1

Having same issue- credentials don't match.

I downloaded an update, but it did not fix the issue.

 

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anonuser
2 minutes ago, afoijvou said:

Seems like between 30m and an hour.  Something like that

 

Well this started at 12AM EDT so they are overdue.

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joydiv

Having same issue, credentials don't match.

 

My location is Thailand. 

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TGFG

Same for the past hour...

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thewhiteknight

The last time took several hours before they fixed!

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anonymous1
13 minutes ago, pristine said:

im having the exact same problem. it started as of june 1 2020. im in ny. where you at? i even found out i had a old update cus the new update came may 22 and i just install that update and it still doesnt work. i came to this forum  for answers

I never receive update info!

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Aziz
15 minutes ago, SpOuK3 said:

The last time we had this issue, I think it was on May 1st... Looks like every 1st day of the month issue :)

 

Someone forgot to pay their bills :P

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pristine
Just now, anonymous1 said:

I never receive update info!

 

i didnt receive it either. i had to look it up because i heard what other people did trying to fix the problem. they use to give you the update handy in the box when a new update was available. 

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anonuser

Yeah it's odd they don't give you a message to update, that's a security risk for users running old software.

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anonymous1
Just now, pristine said:

 

i didnt receive it either. i had to look it up because i heard what other people did trying to fix the problem. they use to give you the update handy in the box when a new update was available. 

 

Just now, pristine said:

 

i didnt receive it either. i had to look it up because i heard what other people did trying to fix the problem. they use to give you the update handy in the box when a new update was available. 

 

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joydiv

I also can not log in at PrivateMail. No VPN and no mail.

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