Jump to content
TorGuard
  • 0

Cannot Install VP9 Adapter

Rate this question


top001386

Question

top001386

Hi, I recently had to delete the VP9 adapter because I troubleshoot a ton of issues with my network connections.  I somehow inadvertently ruined it.

Now, every time I try to reinstall TorGuard and the adapter, I get the dialogue box that says a driver problem was detected, but I keep getting this error when I click YES.  I have no clue what this means.

image.png.7d0bd8cbe3db8128bcf97dfa783c7061.png

Link to post
Share on other sites

3 answers to this question

Recommended Posts

  • 0
kurisu

Looks like a registry issue or something to do with a conflicting/additional OpenSSL installation. Do you have any other VPN adapters installed?

I'd try using Revo Uninstaller Portable to do a deeper search, use it to also detect related registry entries and files which may be being left by the installer, uninstall the software that way then do a fresh install with a freshly downloaded copy of the latest Torguard installer.

Link to post
Share on other sites
  • 0
top001386
Posted (edited)

Nope, no beans.  I went as far as a deepscan into the registry, uninstalling any possible drivers, etc.  Even when I fully cleaned out the program, I restarted, reinstalled and same error message.

 

Edit: Weird.  I decided to try installing it on an alternate Windows account on my PC, it installed and worked fine.  So I went back to my main account, opened it, and it started working.  VERY ODD.  Good news is that it's now working.

Edited by top001386
Update
Link to post
Share on other sites
  • 0
kurisu
On 5/29/2020 at 11:02 PM, top001386 said:

Nope, no beans.  I went as far as a deepscan into the registry, uninstalling any possible drivers, etc.  Even when I fully cleaned out the program, I restarted, reinstalled and same error message.

 

Edit: Weird.  I decided to try installing it on an alternate Windows account on my PC, it installed and worked fine.  So I went back to my main account, opened it, and it started working.  VERY ODD.  Good news is that it's now working.

 

How utterly infuriating! But very glad you fixed it...

 

Thinking back, I once had some really bizarre Windows 10 account issues which required me to make a second account then 'rescue' it with the donor account's contents. System files missing, permissions all wrong, services broken etc. Never figured out why that happened but glad installing via a second account fixed it for you :-) sounds like a similar root cause. 

Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Answer this question...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
×
×
  • Create New...