djsi Posted May 1, 2020 Report Share Posted May 1, 2020 Mine just started working again 3.97.4 Quote Link to comment Share on other sites More sharing options...
JARVIS Posted May 1, 2020 Report Share Posted May 1, 2020 Looks like im back up. I figured they would have it fixed quick. Quote Link to comment Share on other sites More sharing options...
afoijvou Posted May 1, 2020 Report Share Posted May 1, 2020 Alright, downloading the latest version (again) seems to have worked. I guess even if you've downloaded it (very) recently, do it again. Quote Link to comment Share on other sites More sharing options...
anonymousone Posted May 1, 2020 Report Share Posted May 1, 2020 Generated a login and it worked on new updated client. Quote Link to comment Share on other sites More sharing options...
SpOuK3 Posted May 1, 2020 Report Share Posted May 1, 2020 On my side, i'm using a pfsense firewall and everything is back to normal without any changes. Maybe they just fixed the issue by the time you reinstall the new client... But it looks fine now. Quote Link to comment Share on other sites More sharing options...
djsi Posted May 1, 2020 Report Share Posted May 1, 2020 I didnt try the latest version and its working again.I will get it now though.I am guessing they fixed it while people were updating to the latest version giving the impression that it solved the problem,when actually it wasnt necessary,as mine is now working fine on 3.97.4. Quote Link to comment Share on other sites More sharing options...
mrobvious Posted May 1, 2020 Report Share Posted May 1, 2020 i got a ticket response that it's been fixed Quote Link to comment Share on other sites More sharing options...
bluetofu Posted May 1, 2020 Author Report Share Posted May 1, 2020 Okay, so I just tried again and successfully connected without downloading any new updates. If this was a maintenance update or such it would have been nice to get a notification from their team. If it was a bug, then kudos to them for fixing it relatively fast!! Quote Link to comment Share on other sites More sharing options...
WarnerT6945 Posted May 1, 2020 Report Share Posted May 1, 2020 Same issue. The first time it happened earlier tonight, I tried several times to change my password and kept getting the error. I reinstalled the client and after restarting my computer I was finally able to log in. I just had it happen again, though. EDIT: I was able to re-login the second time without all the rigmarole. Quote Link to comment Share on other sites More sharing options...
emanon17 Posted June 1, 2020 Report Share Posted June 1, 2020 This issue is back, cannot log in. Says wrong username or password. Quote Link to comment Share on other sites More sharing options...
Nalgahyde Posted June 1, 2020 Report Share Posted June 1, 2020 Same. This is the first time I have encountered this issue. Updated to latest software version and still can't connect. Tried changing my password and still can't connect. Quote Link to comment Share on other sites More sharing options...
hashtagsmith Posted June 1, 2020 Report Share Posted June 1, 2020 ditto over here on all counts, new credentials, client update no connection Quote Link to comment Share on other sites More sharing options...
gettheludes420 Posted June 1, 2020 Report Share Posted June 1, 2020 same issue here Quote Link to comment Share on other sites More sharing options...
VeeToad Posted June 1, 2020 Report Share Posted June 1, 2020 Shame there aren't any timestamps on the posts. Looks like last time it was fixed somewhere between this post: and this one: We just have to muck around downloading new clients, resetting passwords etc. until it gets fixed I spose. Quote Link to comment Share on other sites More sharing options...
anonuser Posted June 1, 2020 Report Share Posted June 1, 2020 Just now, VeeToad said: We just have to muck around downloading new clients, resetting passwords etc. until it gets fixed I spose. Given the problem is on their end, we shouldn't have to do anything once they fix it. After they fix it hopefully soon I'm sure the users who are sleeping now and not experience this will wake up tomorrow and not know a thing was wrong. Quote Link to comment Share on other sites More sharing options...
roy.xenon Posted June 1, 2020 Report Share Posted June 1, 2020 Can’t connect on my Firestick. It’s just stuck at offline status for a long time before prompting me wrong username and password. Never had this happen before. What’s happening TorGuard? Quote Link to comment Share on other sites More sharing options...
ThomasC Posted June 1, 2020 Report Share Posted June 1, 2020 second time this month, what is going on. i was in the middle of work as well. unacceptable. my sub is ending soon, i'm seriously considering other vpns at this point Quote Link to comment Share on other sites More sharing options...
Momojojo45 Posted June 1, 2020 Report Share Posted June 1, 2020 Same here. Login failed. Reset username and pw, downloaded and installed 3.98.13, still no luck. Quote Link to comment Share on other sites More sharing options...
Support Posted June 1, 2020 Report Share Posted June 1, 2020 17 hours ago, ThomasC said: second time this month, what is going on. i was in the middle of work as well. unacceptable. my sub is ending soon, i'm seriously considering other vpns at this point Apologies this is now resolved and will not happen again! 7 hours ago, Momojojo45 said: Same here. Login failed. Reset username and pw, downloaded and installed 3.98.13, still no luck. You can change your password here if you still have issues https://torguard.net/managecredentials.php Regards Quote Link to comment Share on other sites More sharing options...
Momojojo45 Posted June 1, 2020 Report Share Posted June 1, 2020 Not sure if it's a fix on my end or TorGuard. What i did: 1. uninstalled TorGuard 2. Flushed DNS: Right-click Command Prompt and select Run as Administrator. Run the following command: ipconfig /flushdns 3. Installed TorGuard but unchecked all the TAP and only installed TorGuard Now it works. Quote Link to comment Share on other sites More sharing options...
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