Guest Report post Posted March 26, 2014 I'm lost. My torguard is not working, and I can't find any instructions on how to change anything. I've downloaded/ gone through set up and now nothing works. Torrents have stopped downloading. I'm very new to this, so need step by step instructions to fix what ever is wrong. Please help or direct me to where I can find some answers. Thnks in advance. Quote Share this post Link to post Share on other sites
Support 221 Report post Posted March 26, 2014 Hello Kate Can you tell me what service you are running please - are you running the proxy service or VPN service ? what software of ours are you running ? Regards Quote Share this post Link to post Share on other sites
OBSIDIAN 0 Report post Posted April 15, 2014 Good afternoon, I have been looking for instructions as well. I am trying to migrate from Torguard Lite to Viscosity and cannot find answers to questions such as: How to import connections from server [what is the OpenVpn Access Server address. What is the default OpenVpn Connection folder named and where should I find or create it so i can populate it. (I would like to avoid importing manually again if i can) And lastly, is it possible to get a comprehensive list and description of all the functions in the GUI of the programe. So really to summarise, is there a Help file for Viscosity I can refer to? It would probably cover all my queries. Many thanks TG Staff. Hope your havin a good one. Quote Share this post Link to post Share on other sites
Guest Report post Posted April 15, 2014 I have also just started using viscosity. On the my servers page I can download the server zip file, unzip then import the connection (xxx.OVPN)to viscosity. Is it possible to import ALL servers to viscosity in one download?? rather than on by one. Also the US servers say "use master" where the download link in the OVPN column. How do I import US servers to viscosity?? Thanks in advance for the help! Quote Share this post Link to post Share on other sites
Support 221 Report post Posted April 15, 2014 Hey Guys Viscosity should auto load configs itself - do you guys have any security software ? malwarebytes and Norton tend to block the configs from auto loading. @ William, you can download our config zip from our downloads page here >> https://torguard.net/downloads.php and just import these. Regards Quote Share this post Link to post Share on other sites
OBSIDIAN 0 Report post Posted April 15, 2014 Ok. Im running Avast on XP. I stopped the Avast service running in Windows Computer Management Console, reinstalled Viscosity and IT WORKED.! CHEERS..! Thanks a Mill. Have a good night. Kindest regards Gerard (Babyface) Quote Share this post Link to post Share on other sites
Guest Report post Posted April 15, 2014 My config files aren't auto-loading either. Quote Share this post Link to post Share on other sites
Support 221 Report post Posted April 16, 2014 @ Babayface - excellent, thanks for letting us know! @ Michael Are you running any security software ? are you running on the admin account ? Regards Quote Share this post Link to post Share on other sites
JustCuz81 0 Report post Posted August 9, 2014 downloaded viscosity and it's asking for a key... looked at the the getting started link and where it shows the "generate key" thing I don't have that option... wtf over... guess i'll ask for refund if trouble ticket doesn't work... Quote Share this post Link to post Share on other sites
Support 221 Report post Posted August 9, 2014 Hi Joshua, a lot of people order proxy and expect to get Viscosity - you need to have a VPN service to get Viscosity as its VPN based software. Regards Quote Share this post Link to post Share on other sites
