VPN Customer (2 yrs) but, I think, routing has changed

[Zinzan4]

Hi guys,

Up until a few weeks ago I loved using Torguard. Basically, playing PUBG;
Before: Australia > Torguard > Singapore = 100ms ping.

However, recently:

Now: Australia > Torguard > Singapore = 450ms ping.

MASSIVE INCREASE!!! Unplayable!

Other Stuff:

Australia > Torguard > anywhere else in SEA = 250ms ping.

Australia > using my ISP > 100 ms (but i have to wait 3-5 minutes before being re-directed from AU to SEA)

 

So .. I aint technical, but is seems my ISP is doing good things.

 

Is there anyway I can go back to normal pings, to SEA, using Torguard or do I need to move on?

 

[Support]

On 2/7/2020 at 10:31 AM, Zinzan4 said:

Hi guys,

Up until a few weeks ago I loved using Torguard. Basically, playing PUBG;
Before: Australia > Torguard > Singapore = 100ms ping.

However, recently:

Now: Australia > Torguard > Singapore = 450ms ping.

MASSIVE INCREASE!!! Unplayable!

Other Stuff:

Australia > Torguard > anywhere else in SEA = 250ms ping.

Australia > using my ISP > 100 ms (but i have to wait 3-5 minutes before being re-directed from AU to SEA)

 

So .. I aint technical, but is seems my ISP is doing good things.

 

Is there anyway I can go back to normal pings, to SEA, using Torguard or do I need to move on?

 

 

Hi - how recently did you start experiencing these pings?

[Zinzan4]

Sorry for the delay in responding.

 

It's been happening, I think, for a couple of months (certainly no longer than that - I used to use Torguard religiously/daily to SEA.)

Interestingly:

I seem to be getting routed BACK to Australia (so I'm playing with a 300-400 ping but talking to AU players.)

I downloaded ExitLag and subbed for 1 month and that works fine -  I can connect to SEA servers.

 

The reason for the delay in responding is that "sometimes" Torguard works, in terms of connecting to SEA, but by "sometimes" I mean maybe 20% to SEA, 80% being re-directed back to AU.

 

In summary then:

Torguard > Connect to Singapore but predominantly routed from AU > SEA > back to AU  resulting in 400+ ping.

No VPN > Wait 3 minutes and then PUBG redirects to SEA and 100 ping.

ExitLag > Connect to Singapore, 100 ping.

 

 

[Zinzan4]

Hold this thought .. I might have worked it out.

Waiting a couple of minutes between logging onto Singapore Torguard VPN and connecting to PUBG might be the ticket.