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  • 1 month later...
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Hi Hanky

 

If the VPN drops for any reason then it will revert to using your ISP IP yes, this can happen for any number of reasons though, the servers here are always online and functioning, if we have a problem we know about it and fix it within minutes

 

The most common one is where users let there Mac or Windows PC go idle, normally when it goes idle it powers down you interfaces and this breaks the connection to your VPN.

 

You can prevent this on both OS's by modifying there power saving settings.

 

Regards

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