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Damian

Unable to connect on clean install of W10 1909

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Damian

Hi, I've done a clean install on a laptop. W10 1909.  All drivers & security up to date etc.  3.96.1 won't connect at all on default settings.

I have another laptop that I'm about to retire as it's old, but also on 1909 & 3.96.1 all default settings and it connects first go every time.

I've reset password, uninstalled/re-installed a dozen times, nothing obvious in Event Viewer, rebooted router a bunch of times.  Tried different protocols, tried different location connections. Running out of ideas, please help!

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Mzot221

I am having the same problem and no one is answering the phone for 4 days now.

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On 11/24/2019 at 8:52 AM, Damian said:

Hi, I've done a clean install on a laptop. W10 1909.  All drivers & security up to date etc.  3.96.1 won't connect at all on default settings.

I have another laptop that I'm about to retire as it's old, but also on 1909 & 3.96.1 all default settings and it connects first go every time.

I've reset password, uninstalled/re-installed a dozen times, nothing obvious in Event Viewer, rebooted router a bunch of times.  Tried different protocols, tried different location connections. Running out of ideas, please help!

 

Hi Damien

There are no other reported issues with the latest update, did you figure It out?

On 12/1/2019 at 9:18 PM, Mzot221 said:

I am having the same problem and no one is answering the phone for 4 days now.

 

We no longer do phone support, please contact our support desk https://torguard.net/submitticket.php

Regards

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