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WIndows 10 and IKE setup

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I'm trying to setup my windows 10 machine to connect through IKEv2. I followed the instructions under: https://torguard.net/article/255/how-to-connect-via-ikev2-on-windows-macos-linux-and-mobile-devices.html and imported all the certificates in the link and created the vpn connection (I used the following powershell command to add the vpn connection: Add-VpnConnection -Name "Torguard IKE" -ServerAddress "atl.east.usa.torguardvpnaccess.com" -TunnelType "Ikev2" -RememberCredential) but when I try to connect, I enter my username and password when it asks, then it gives me the following error: "IKE authentication credentials are unacceptable". I setup a macbook pro connecting to the same server and it connects without issues as does my iphone using ikev2. Just windows is giving me problems. Am I missing something?

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