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RayGunn

Mail.com and GMX.com webmail forcing password change 10 times per day

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RayGunn

My webmail accounts for GMX.com and for Mail.com are continuously forcing me to change my password claiming "suspicious behavior". I am using the torguard client and I attached a capture of my settings. I'll have webmail open and suddenly be logged out, or get an email saying "Change your password now" when I try to log in next time it forces a password change. This happens 10-20 times per day and its driving me crazy! Mail.com and GMX.com tech support say that this is an automatic security feature and cannot be disabled. They said it is likely a result of the use of a VPN or a proxy service and there is nothing they can do. its particularly frustrating because I have used torguard and both email accounts for years and this problem has only started recently, like a month ago. I have changed nothing it just started happening.

 

Has anyone seen this issue or had similar problems and is there a fix?

 

Thank you in advance!

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It might be that those mail services changed there way in terms of security - saying that if you are using shared VPN IP's there's always the possibility that someone else has used that IP to abuse the service in some way - i would advise on buying a dedicated IP that you know has not been abused before.

Regards

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