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Trouble logging into VPN

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I just signed up for your VPN and Proxy services. I have a laptop running Windows 7 and installed the lite version from the email link sent to me. After the install I entered my username and password and tried to connect. It tries to connect and then it looks like it times out and tries to connect again.

 

After many attempts with different servers I gave up. The cloud in the tool bar stays pink and never shows a connection. What am I missing or doing wrong? This is the first time using this type of service, so I am very new to how things work.

 

Thank you in advance for your help.

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