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klepp0906

Trouble with ping and packet loss when connected to VPN

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klepp0906

So this was never a problem.  Depending on what i was doing, I got a marginally worse ~3ms or marginally better ping using the chicago server with torguard.

As of a few days back (at least thats when i noticed) ive begun to get a ping on the order of 15-25ms worse than its ever been.  same server.

So i ran pingplotter and low and behold, the first hop is showing 100% packetloss which i imagine would do it.

anyone from support able to hop in and help?  

Im running the newest version of torguard with the 9.0.0.22 tap9 driver.

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Support

Hi Klepp

To debug the issue I would advise opening a support ticket https://torguard.net/submitticket.php mentioning this forum thread - if you can post a bi-directional MTR this would also be helpful, so connect to the VPN where you have problems and run an MTR towards your ISP, then disconnect and run an MTR back to the IP you had just been connected to.

Regards

 

 

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klepp0906

still dealing with this.  throughput is fine, exactly where id expect/has been.  Ping still in the gutter and undoubtedly related to the first hop coming back with tons of packet loss right?

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Support
1 hour ago, klepp0906 said:

still dealing with this.  throughput is fine, exactly where id expect/has been.  Ping still in the gutter and undoubtedly related to the first hop coming back with tons of packet loss right?

 

Please see my above reply  - thanks

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Ralph123

I've also noticed the increased latency (about 20 ms worse) on the Chicago server the past week. Were some type of changes made? Is this going to get fixed? I chose Torguard as my VPN because it had previously provided the best latency. 

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Support
6 hours ago, Ralph123 said:

I've also noticed the increased latency (about 20 ms worse) on the Chicago server the past week. Were some type of changes made? Is this going to get fixed? I chose Torguard as my VPN because it had previously provided the best latency. 

 

Hi Ralph - we know an issue and we are working with the DC to sort this out ASAP.

Regards

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klepp0906

thats good to know.  at least i know the ping will be going back to where it was (hopefully).

I imagine the packet loss and ping issue arent related then? Since all my packet loss is at hop 1 (the vpn's IP)

Not sure if that happens before the router/after the router or what.  (a little beyond my depth)

Also somehow missed your reply about opening a ticket, so i'll get some log data together and do just that.
 

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klepp0906
On 3/1/2019 at 4:35 AM, Support said:

 

Hi Ralph - we know an issue and we are working with the DC to sort this out ASAP.

Regards

Just out of curiosity, whats a DC?

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Ralph123

Any ETA when this will be fixed? 

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klepp0906

ive been in touch with support and they said theyre "well aware" and have provided some winMTR data to assist.  Hopefully soon, but so long as theyre aware #shrug.  They seem to be quite good around here so i imagine it'll be fixed as quickly as it can be. 

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klepp0906

any update on this or are we at the mercy of the DC people in chicago? 

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