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balexter

Need help from premium network subscribers

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balexter

Hello folks,

I need a little help from other premium network subscribers.
My problem: When I connect to either of the two new Netherlands servers, I have low speed. Neither me nor TG support were able to pinpoint where the problem is.
I want to ask you if some premium network subscribers (preferably from central Europe) could do some speedtests and let me know the result so I know if the problem lies with me.

My tests:

UK 10Gbit (reference): latency 60ish ms,  downspeed 60-75Mbit  (max out of my current line)

Netherlands 10Gbit 1:

latency 20-30 (as expected due to much lesser distance from me compared to UK),  downspeed 5ish Mbit (sometimes it leaps to 30mbit for the first second but after that lowers to 5Mbit)

Netherlands 10Gbit 2: same as with Netherlands 1

 

I would really appreciate some help and response!

Thank you and have a good x-mas and a healthy and successful new year!

 

Regards

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tumbleweedsxm

hi.

I"m a premium network subscriber.

I am not in central europe but have you thought about the possibility of the grade of cipher that you may be using that may/could contribute to a slower speeds that your getting.

Also, who else is using that same premium network that you're on? Is it being shared?

Also, what times of the day are you accessing the Net using that premium network. During the busy times of the day such as early evening where there may be more traffic or during the early morning or late at night where there may be less traffic overall?

Also, be aware that speed tests from various sources are not always accurate to what you feel or know you should be getting. Have you thought about using a speed tester from more than one location and from different online speed testing sites? There will be differences.

sorry, but that's all that I could think of regarding your issue.

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balexter

@tumbleweedsxm  thank you for your kind answer! I of course thought about all that but I found the solution to my problem in another post.

@everyone else with the same problem:   the solution to my problem was this:

 

  • Tunnel Type - Open VPN
  • Protocol - UDP
  • Port Auth - Auto (or select any SHA256 manually as SHA1 has been deprecated due to security issues)
  • Cipher - AES 128 GCM (less overhead than 256 GCM)
  • More settings\ Network \ DNS \ When VPN is connected - use VPN DNS 
  • More settings\ Proxy - Direct Connection

Before I used openconnect (in my experience faster then openvpn). I think the critical part that caused my problems is the DNS part. Before I used cloudflares 1.1.1.1.

Hope this helps somebody....

 

Problem solved, thread can be closed.

 

Kind regards

 

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balexter

post scriptum:

 

Props and kudos to JonnyQ for having this suggestion in this thread

 

Kind regards

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klepp0906

little late but i just signed up to the 10g and am getting half the speeds that I get with the non 10g, same settings.    Disappointed.  going to check that thread you linked and pray, otherwise ill probably be dropping it obviously.

500-600 non 10g.  200-300 10g.  cant understand it unless theyre abysmally overloaded or something. 

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balexter
On 4/21/2019 at 3:46 PM, klepp0906 said:

little late but i just signed up to the 10g and am getting half the speeds that I get with the non 10g, same settings.    Disappointed.  going to check that thread you linked and pray, otherwise ill probably be dropping it obviously.

500-600 non 10g.  200-300 10g.  cant understand it unless theyre abysmally overloaded or something. 

 

Hey klepp,

sorry that I am late to answer you, was pretty busy.

I sit in the same boat as you, albeit at the other end.

I have a 200/50 fibre connection and no matter what i cant get past 100/40 with TG, no matter what. Cant be hardware, its strong enough to encrypt.

Subscribing to the 10GBit network did something for me! For instance ping dropped from 90 to 30 and bandwidth went from 60/70 to 100/110.

I have no clue why I cant get more than 100 down, having tried everything I can think of. I would be happy to get your speeds!

Sometimes the problem is just where you are located. ISP peering is the keyword here. You cant change that.

Did you solve your problem? Give us an update and a possible solution please.

 

regards

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klepp0906

I did not.  I cancelled.  Fortunately they fixed the issues with the standard servers, so i am now getting the same speed both ping and throughput that I was before the routing issues that prompted me to investigate the 10g network.

The only gain the 10g provided was the ability to send email through my ISP as they seem to be blocking the vpn IP i use due to someone being a scumbag using it.

The tradeoff was a fraction of my usual throughput.   Not enough to warrant the extra cash going out monthly.

we pick our battles :)

glad its helping you though.   I would have had a much harder decision had the DC not fixed the standard servers in my chosen area.  I was losing hope.  Took awhile but it happened at just the right time ! (for me).

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balexter

tbh, when you pay quarterly or in ever larger amounts the extra cost is almost neglectable.

I am sorry to hear you couldn't solve your problem but tbh considering your speeds these are first world problems 🙂 .

 

kind regards

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klepp0906

oh i agree wholeheartedly about the first world problems thing :P
 

but i mean, arent almost all of our problems such these days? Lol.

also agree that if you pay upfront, the cost can be negligible.  Unfortunately with several kids, my "first world" lifestyle also makes every dollar count, i cut back where I can and its simply a few bucks here, a few bucks there.   No use in giving it away for nothing right?

If im being honest, certainly every chance I'll revisit it in the future, perhaps when torguard adds a few more servers for my chosen location. 


Until next time :)

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