Guest Posted January 14, 2014 Report Share Posted January 14, 2014 This is what viscosity pop up says: The license file found is invalid or expired. Please try reinstalling or contact your VPN Provider for assistance. Tryed re installing and same thing happened. Please help? Quote Link to post Share on other sites
0 Support 278 Posted January 15, 2014 Report Share Posted January 15, 2014 Hello - please completely uninstall, deleting all files and then reinstall, it should then ask you for a license, choose the one attached in your client area. Regards Quote Link to post Share on other sites
0 Guest Posted January 15, 2014 Report Share Posted January 15, 2014 Can i get a refund... Quote Link to post Share on other sites
0 Support 278 Posted January 15, 2014 Report Share Posted January 15, 2014 You will need to submit a support ticket to our help desk for a refund. If your issue is just the fact that you can't get it installed - one of our technicians can login and setup for you if you would like. You can request this in your support ticket. Regards Quote Link to post Share on other sites
0 Guest Posted August 17, 2014 Report Share Posted August 17, 2014 Also had issue with that error. I uninstalled etc. .. Fixed by going to C:UsersUserAppDataRoaming and replacing the existing license file with the new one that I generated. Then reinstalled and everything is gravy. TorGuard should do a better job at the uninstallation process by removing that so it prompts for a license on a reinstall. Quote Link to post Share on other sites
0 Support 278 Posted August 18, 2014 Report Share Posted August 18, 2014 Also had issue with that error. I uninstalled etc. .. Fixed by going to C:UsersUserAppDataRoaming and replacing the existing license file with the new one that I generated. Then reinstalled and everything is gravy. TorGuard should do a better job at the uninstallation process by removing that so it prompts for a license on a reinstall. Hey Doc, we will be better handling the license yes Glad you got it sorted. Regards Quote Link to post Share on other sites
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Guest
This is what viscosity pop up says:
The license file found is invalid or expired. Please try reinstalling or contact your VPN Provider for assistance.
Tryed re installing and same thing happened. Please help?
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Share on other sites
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