Error: Invalid license file

[Guest]

This is what viscosity pop up says:

The license file found is invalid or expired. Please try reinstalling or contact your VPN Provider for assistance.

Tryed re installing and same thing happened. Please help?

 

 

[Support 183]

Hello - please completely uninstall, deleting all files and then reinstall, it should then ask you for a license, choose the one attached in your client area.

 

Regards

[Guest]

Can i get a refund...

[Support 183]

You will need to submit a support ticket to our help desk for a refund.

 

If your issue is just the fact that you can't get it installed - one of our technicians can login and setup for you if you would like.

 

You can request this in your support ticket.

 

Regards

[Guest]

Also had issue with that error. I uninstalled etc. .. Fixed by going to C:UsersUserAppDataRoaming and replacing the existing license file with the new one that I generated. Then reinstalled and everything is gravy. TorGuard should do a better job at the uninstallation process by removing that so it prompts for a license on a reinstall.

[Support 183]

Also had issue with that error. I uninstalled etc. .. Fixed by going to C:UsersUserAppDataRoaming and replacing the existing license file with the new one that I generated. Then reinstalled and everything is gravy. TorGuard should do a better job at the uninstallation process by removing that so it prompts for a license on a reinstall.

 

Hey Doc, we will be better handling the license yes

 

Glad you got it sorted.

 

Regards