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VPN works great on phone but not on tablet

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first time poster here, sorry if this is in the wrong place.

i recently bought a cheap tablet just for video streaming (dragon touch x10, running lollipop 5.1 Lollipop if I recall correctly)

i installed the TorGuard app on it and it will connect sometimes, but then immediately disconnect or just not connect at all.

i have an Honor 7x phone sitting right next to the tablet, on the same network and it works like a champ.

has anyone else had this problem or know of any solution to get it working on my tablet? i'll be happy to provide more information if needed. thanks. 

attached are several screenshots that i took if that helps. also...used protonvpn(free version) and ipVanish and the problem was the same. thanks gain for the help.








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