Torguard Windows Client Crash Windows 10 [1803]

[XplodingPancakes 0]

Faulting application name: TorGuardDesktopQt.exe, version: 0.0.0.0, time stamp: 0x5b351819
Faulting module name: Qt5Core.dll, version: 5.7.1.0, time stamp: 0x583ffb6c
Exception code: 0xc0000005
Fault offset: 0x00001200
Faulting process id: 0x3840
Faulting application start time: 0x01d41042dc1cad10
Faulting application path: C:\Program Files (x86)\VPNetwork LLC\TorGuard\TorGuardDesktopQt.exe
Faulting module path: C:\Program Files (x86)\VPNetwork LLC\TorGuard\Qt5Core.dll
Report Id: d6f2ba8c-816e-4d77-872f-76e8b77b38ed
Faulting package full name: 
Faulting package-relative application ID: 

The program crashes right when loading. This is the code from the Windows Event Viewer when running the client. This is with the latest version (v3.86.0) although the last version was giving me issues every so often as well.

[Support 149]

Hi,

Thank you, please do the following:

 

1)  Uninstall all TAP drivers, go to >> Control Panel >> System and Security >> System >> Device Manager.

 

2) Scroll down to Network Adapters, right click the TAP drivers and uninstall them, deleting the driver too when asked,  then uninstall TorGuard app from program and features section

 

3) (Important step) Delete the following folders >> C:\Users\user\AppData\Local\VPNetworkLLC renaming "user" to your OS account name and C:/program files (x86)/VPNetworkLLC

 

4) Reboot and then Re-download and install the latest build http://updates.torguard.biz/Software/Windows/torguard-setup-latest.exe and check if issue persist.

 

 

 

[XplodingPancakes 0]

That seems to have done the trick. Any reason why this issue happens and will I have to do this every time an update is released?

[Support 149]

Thanks, seems during last upgrade Qt5Core.dll file was not batched correctly or got corrupted, can happen sometimes due to security software or maybe file was still in use by app.

 

[stevman17 0]

 

On 6/30/2018 at 1:37 PM, Support said:

Hi,

Thank you, please do the following:

 

1)  Uninstall all TAP drivers, go to >> Control Panel >> System and Security >> System >> Device Manager.

 

2) Scroll down to Network Adapters, right click the TAP drivers and uninstall them, deleting the driver too when asked,  then uninstall TorGuard app from program and features section

 

3) (Important step) Delete the following folders >> C:\Users\user\AppData\Local\VPNetworkLLC renaming "user" to your OS account name and C:/program files (x86)/VPNetworkLLC

 

4) Reboot and then Re-download and install the latest build http://updates.torguard.biz/Software/Windows/torguard-setup-latest.exe and check if issue persist.

 

 

 

 

This solution fixed my problem where the TorGuard app wasn't loading at all after an upgrade to Windows 10 from Windows 7. Thanks.