XplodingPancakes 0 Report post Posted June 30, 2018 Faulting application name: TorGuardDesktopQt.exe, version: 0.0.0.0, time stamp: 0x5b351819 Faulting module name: Qt5Core.dll, version: 5.7.1.0, time stamp: 0x583ffb6c Exception code: 0xc0000005 Fault offset: 0x00001200 Faulting process id: 0x3840 Faulting application start time: 0x01d41042dc1cad10 Faulting application path: C:\Program Files (x86)\VPNetwork LLC\TorGuard\TorGuardDesktopQt.exe Faulting module path: C:\Program Files (x86)\VPNetwork LLC\TorGuard\Qt5Core.dll Report Id: d6f2ba8c-816e-4d77-872f-76e8b77b38ed Faulting package full name: Faulting package-relative application ID: The program crashes right when loading. This is the code from the Windows Event Viewer when running the client. This is with the latest version (v3.86.0) although the last version was giving me issues every so often as well. Share this post Link to post Share on other sites
0 Support 143 Report post Posted June 30, 2018 Hi, Thank you, please do the following: 1) Uninstall all TAP drivers, go to >> Control Panel >> System and Security >> System >> Device Manager. 2) Scroll down to Network Adapters, right click the TAP drivers and uninstall them, deleting the driver too when asked, then uninstall TorGuard app from program and features section 3) (Important step) Delete the following folders >> C:\Users\user\AppData\Local\VPNetworkLLC renaming "user" to your OS account name and C:/program files (x86)/VPNetworkLLC 4) Reboot and then Re-download and install the latest build http://updates.torguard.biz/Software/Windows/torguard-setup-latest.exe and check if issue persist. Share this post Link to post Share on other sites
0 XplodingPancakes 0 Report post Posted July 1, 2018 That seems to have done the trick. Any reason why this issue happens and will I have to do this every time an update is released? Share this post Link to post Share on other sites
0 Support 143 Report post Posted July 1, 2018 Thanks, seems during last upgrade Qt5Core.dll file was not batched correctly or got corrupted, can happen sometimes due to security software or maybe file was still in use by app. Share this post Link to post Share on other sites
The program crashes right when loading. This is the code from the Windows Event Viewer when running the client. This is with the latest version (v3.86.0) although the last version was giving me issues every so often as well.
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