fcb1899 0 Posted April 8, 2018 Report Share Posted April 8, 2018 Are these the same service/add-on? I have been paying $19.99 for the past several months and yesterday realized there is another 10Gbit add on for $7.99. What is the difference? Also when you log in on the website and look under MY SERVICES, the add-ons are not listed. It makes it a little bit confusing. I recently had submitted a payment for the $19.99 add on (beginning of the month). I realized there was a $7.99 add-on, with the same name, and ended up paying the lower fee thinking the first payment did not go through. It did go through as I checked my transactions online. So I ended up paying $19.99 PLUS $7.99 for what seems to be the same add on. It would be a good idea to list add-ons under MY SERVICES. Just a thought. Quote Link to post Share on other sites
Support 262 Posted April 9, 2018 Report Share Posted April 9, 2018 13 hours ago, fcb1899 said: Are these the same service/add-on? I have been paying $19.99 for the past several months and yesterday realized there is another 10Gbit add on for $7.99. What is the difference? Also when you log in on the website and look under MY SERVICES, the add-ons are not listed. It makes it a little bit confusing. I recently had submitted a payment for the $19.99 add on (beginning of the month). I realized there was a $7.99 add-on, with the same name, and ended up paying the lower fee thinking the first payment did not go through. It did go through as I checked my transactions online. So I ended up paying $19.99 PLUS $7.99 for what seems to be the same add on. It would be a good idea to list add-ons under MY SERVICES. Just a thought. Hello, Apologies, we did decide to decrease the price of the add-on recently and so I'm happy to give you a credit for the past 2 months, for the extra you paid, we decreased the price based on the better prices we were able to negotiate with our providers but yes i agree, we will make sure to get add-ons under My Services ASAP. Regards Quote Link to post Share on other sites
fcb1899 0 Posted April 10, 2018 Author Report Share Posted April 10, 2018 I do appreciate your response and I certainly also appreciate the refund! You guys are kicking it out of the park with your support and customer service teams. How can I send you my account information ? Quote Link to post Share on other sites
Ace Mcool 0 Posted April 12, 2018 Report Share Posted April 12, 2018 I agree your support is "A1" Cheers Ace Quote Link to post Share on other sites
Support 262 Posted April 12, 2018 Report Share Posted April 12, 2018 On 10/04/2018 at 6:15 PM, fcb1899 said: I do appreciate your response and I certainly also appreciate the refund! You guys are kicking it out of the park with your support and customer service teams. How can I send you my account information ? Please open a support ticket and PM me the ticket number and I will take care of that right away 25 minutes ago, Ace Mcool said: I agree your support is "A1" Cheers Ace Thankyou Quote Link to post Share on other sites
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