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slyck73

Unable to log in

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slyck73

The TorGuard software will not let me log in to connect. It says my username and password is wrong, I tried resetting my password, re-installing the software and even generated random log in details. The very same username and password that do not work in the application however work fine to log in to the TorGuard website.

Any help would be appreciated.

Regards.

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Support

Hey there, if your service is "active" then they should work just fine - the details for your service can be managed here https://torguard.net/managecredentials.php- these credentials will not work for the website login, those will remain the same.

 

Regards

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slyck73

Hi, my service is listed as active in the client area. I am not sure what happened as yesterday my service was working fine it was just all of a sudden when I tried to connect today that it decided to not work. As of now I am still greeted with the wrong username or password message.

Regards

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Support
Hello
 
I would suggest visiting the following url: https://torguard.net/managecredentials.php
 
Click "Generate Random Login" and use the details that are generated, note these down for future reference, they will now be your service login details, your billing login details will remain the same.
 

 

Let us know if those work.
 
Regards

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