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I can't get past error message; Please help!

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I've tried to set up Torguard vpn for 12 hours (with help from customer support) with no luck;  I can't get past this message:  (For Windows 10)  "The LTP connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer".


Can anybody please help me?  Any ideas?


Thank you.

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Hello Tessmade, welcome to the forums.
Possible reasons for why you are receiving that error:

  • Firewall is blocking traffic to the VPN server.
  • VPN settings are not setup correctly.
  • Wrong pre-shared key (It is: torguard)

Just tested L2TP on Windows 10, it works with the following configuration:


Possible solution (found here):

  • Open up the VPN connection properties (or advanced options).
  • Click the security tab.
  • Ensure "Microsoft CHAP Version 2 (MS-CHAP v2)" is checked (it was enabled for me by default).


Guide for: How to Setup L2TP VPN on Windows 10

Edited by TorGuard
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