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My streaming IP was working fine till today. It completely cuts out my connection to the internet when I connect to it now. All other IP addresses on the service work fine including my Dedicated IP address. I have tried it in my iPad, iPhone and laptop computer (all the same). I have requested a new Streaming IP since I have paid for this service and it has stopped working. TorGuard support has been unable to help me, and has been ignoring my request. I have done all the steps they asked me to do and still the same. I will also contact my credit card company to request a refund for unmet services. If anybody else has similar issues with TorGuard, please let me know the outcome.
As far as I can tell, the IOS application is either unreliable in maintaining a solid connection with a VPN, or there is an intrinsic issue using a VPN tunnel with mobile. The reason I say this is because at random intervals of time, I notice that my VPN tunnel is no longer connected. I'll open the app, and the connection time will show 00:00 even though the VPN status bar on my phones notification tray is still "active". That being said, once I have reopened the TorGuard app, the connection time once again starts counting. This tells me that for a duration of time, my tunnel was not active, and not running in the background even though I started it. This certainly does not inspire peace of mind. Now, my question is this- Is this a result of a bug in the application? Is it a feature meant to save mobile data? Or is it a result of the phone potentially losing connection to its tower or wifi while roaming about and the tunnel closing? I'd love a response from the developers, and possibly a way to counter this in an update. For those of us who have unlimited data and want peace of mind full time, I can say I'd like to have my VPN "always on". Attached is an image of my TorGuard IOS application. This screen capture shows me having just opened TorGuard while it was running in the background. Before opening the app, the VPN icon was still showing up on the top bar, indicating the VPN is active. However, the connection timer is at 00:00. Very respectfully, -Kerry
SpectrumDT posted a question in VPN Mac SupportI have experienced what seems to be a bug in TorGuard on iOS devices: If I enter a wrong password or user name, TorGuard will keep retrying to connect and will refuse to disconnect, effectively hijacking the device's entire network connection. You will need to kill VPN entirely on the device to regain control of your network. I have had it happen on both an iPhone and an iPad. Has anyone else seen this?