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My streaming IP was working fine till today. It completely cuts out my connection to the internet when I connect to it now. All other IP addresses on the service work fine including my Dedicated IP address. I have tried it in my iPad, iPhone and laptop computer (all the same). I have requested a new Streaming IP since I have paid for this service and it has stopped working. TorGuard support has been unable to help me, and has been ignoring my request. I have done all the steps they asked me to do and still the same. I will also contact my credit card company to request a refund for unmet ser

As far as I can tell, the IOS application is either unreliable in maintaining a solid connection with a VPN, or there is an intrinsic issue using a VPN tunnel with mobile. The reason I say this is because at random intervals of time, I notice that my VPN tunnel is no longer connected. I'll open the app, and the connection time will show 00:00 even though the VPN status bar on my phones notification tray is still "active". That being said, once I have reopened the TorGuard app, the connection time once again starts counting. This tells me that for a duration of time, my tunnel was not

Why is it that ikev2 through the TorGuard app on iPhone doesn't work? No matter what server, or network, it constantly keeps cycling through connecting and disconnecting.

I have experienced what seems to be a bug in TorGuard on iOS devices: If I enter a wrong password or user name, TorGuard will keep retrying to connect and will refuse to disconnect, effectively hijacking the device's entire network connection. You will need to kill VPN entirely on the device to regain control of your network. I have had it happen on both an iPhone and an iPad. Has anyone else seen this?