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So, when I have tried connecting to my vpn it doesn’t connect and I have tried both connections. Can someone help me and tell me what I can do to fix this problem?

Here's how I fixed this in case anyone else has the same problem. My power went out at home overnight and when my Win 10 PC rebooted I couldn't connect to the internet. The network adapter was functioning but locked-out somehow. Viscosity wouldn't work either. After repeatedly uninstalling and reinstalling viscosity and changing the DNS on advice of Torguard chat support, all to no avail, I remembered that the old Torguard VPN Lite client used to lockout the internet sometimes when the PC woke from sleep. * Uninstall Viscosity, * Restart the PC * Install Torguard VP