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stuck

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  1. Does anyone know how to get support when you're locked out of your account due to enabling 2FA? I reset my phone and my Google authenticator lost the 2FA encryption key. Unfortunately, I am unable to find my backup codes. I'm unable to submit a ticket due to being locked out of my account. I have also left several phone messages on the support phone with no response... Very disappointed with the support from them...
  2. Hi, I'm still experiencing random disconnections on my pfsense box with TG. Recently I'm trying to spend a little more time to try and diagnose it. I've put a cron job to restart the client in the early morning hours once a day (hopefully) this will work... But I'm looking in the gateway logs and I'm seeing lots of what appears to be errors. I'm not sure how to delve deeper to diagnose what's happening... Any help or hint would be appreciated Time Process PID Message Jun 1 11:22:56 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 2 11:14:07 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 2 11:14:44 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 3 11:27:32 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 5 08:24:45 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 13:54:25 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 13:55:12 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 13:56:34 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 13:57:10 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 13:59:43 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 14:07:44 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 14:10:08 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 14:13:02 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 14:14:47 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 14:15:31 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 14:20:53 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 14:22:08 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 14:23:10 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 14:23:40 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 6 17:57:13 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 7 11:51:21 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 7 16:03:20 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 8 10:53:34 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 8 12:20:50 dpinger TORGUARDVPN_VPNV4 10.9.0.13: sendto error: 55 Jun 8 22:22:13 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 8 22:22:13 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 10.9.0.17 bind_addr 10.9.0.18 identifier "TORGUARDVPN_VPNV4 " Jun 8 22:22:16 dpinger TORGUARDVPN_VPNV4 10.9.0.17: Alarm latency 0us stddev 0us loss 100% Jun 10 14:15:41 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 8.8.4.4 bind_addr 10.9.0.18 identifier "TORGUARDVPN_VPNV4 " Jun 10 14:15:41 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 10 17:42:57 dpinger TORGUARDVPN_VPNV4 8.8.4.4: Alarm latency 14608us stddev 2162us loss 22% Jun 10 17:43:41 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 8.8.4.4 bind_addr 10.9.0.14 identifier "TORGUARDVPN_VPNV4 " Jun 10 17:43:41 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 11 03:45:15 dpinger TORGUARDVPN_VPNV4 8.8.4.4: Alarm latency 15156us stddev 5861us loss 21% Jun 11 03:46:03 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 8.8.4.4 bind_addr 10.9.0.6 identifier "TORGUARDVPN_VPNV4 " Jun 11 03:46:03 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 11 08:26:04 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 209.18.47.61 bind_addr 10.9.0.6 identifier "TORGUARDVPN_VPNV4 " Jun 11 08:26:04 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 11 08:26:07 dpinger TORGUARDVPN_VPNV4 209.18.47.61: Alarm latency 0us stddev 0us loss 100% Jun 11 08:27:18 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 11 08:27:18 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 104.223.91.194 bind_addr 10.9.0.6 identifier "TORGUARDVPN_VPNV4 " Jun 11 08:27:42 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 11 08:27:42 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 10.9.0.5 bind_addr 10.9.0.6 identifier "TORGUARDVPN_VPNV4 " Jun 11 08:27:46 dpinger TORGUARDVPN_VPNV4 10.9.0.5: Alarm latency 0us stddev 0us loss 100% Jun 11 08:46:06 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 11 08:46:23 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 11 08:46:31 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 10.9.0.9 bind_addr 10.9.0.10 identifier "TORGUARDVPN_VPNV4 " Jun 11 08:46:31 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP " Jun 11 08:46:34 dpinger TORGUARDVPN_VPNV4 10.9.0.9: Alarm latency 0us stddev 0us loss 100% Jun 11 09:18:48 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 8.8.8.8 bind_addr 10.9.0.10 identifier "TORGUARDVPN_VPNV4 " Jun 11 09:18:48 dpinger send_interval 500ms loss_interval 2000ms time_period 60000ms report_interval 0ms data_len 0 alert_interval 1000ms latency_alarm 500ms loss_alarm 20% dest_addr 172.249.yyy.1 bind_addr 172.249.xxx.xxx identifier "WAN_DHCP "
  3. Hi everyone, over the past few weeks I'm noticing that my pfsense 2.3.2 loses connection w/ Torguard and the connection does not automatically restart. If I go in from the LAN side, I can restart the client service, and everything is back up immediately. In one case, I was out of town so I didn't have the ability to restart the service. After ~2 days, the connection resumed on its own. Is there a way I can set the connection (client service) to restart automatically? BTW, I used this method to setup the router: https://torguard.net/knowledgebase.php?action=displayarticle&id=208 and I'm connecting to: west.usa.torguardvpnaccess.com:443 Thanks in advance
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