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Support

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  1. Support

    italy server not work

    I would suggest you open a support ticket here https://torguard.net/submitticket.php and explain your problem. Thanks
  2. Support

    Android TV (MiBox) problems

    I believe the youtube app may hardcode there DNS - do you have any services located under settings > additional settings > privacy > location - make sure no google services that use GPS are enabled. Regards
  3. Support

    Fastest speeds for streaming

    Hi Chuck We do provide an OpenVPN port that has no data encryption which pretty much just masks your IP, I can't say this will give you the speeds you want though as this depends on many other variables. Regards
  4. If you are using shared IP's then it is very likely the IP could have been abused by users in the past, unfortunately, it could also be to do with how you use the account - we would recommend you access such accounts with a fresh dedicated or residential based IP. Regards
  5. Support

    Can't connect - ifconfig inet6 failure

    Hi - can you share your solution? Thanks
  6. Hi, did you also have a support ticket open on the main desk? if so please check the instructions received within that ticket. Regards
  7. Support

    android version not connect for me

    Hi, Please try using different ports switching between TCP and UDP, if that fails, enable stealth proxy under Settings and recheck to see if that connects. Regards
  8. Hi - are you trying to access devices behind the VPN remotely?
  9. Hello, I'm sorry to hear that, from our support page you can email our support desk through email helpdesk{at}torguard.net if you have no account or access to one - you can also open a ticket by emailing support{at}torguard.net from the email you have registered on your torguard account and this will open a support ticket for you. If you still need help, please PM me with your email address and i will get that sorted for you with proper account verification of course. Regards
  10. Support

    Deluge not downloading through split tunnel - setup or IP problem?

    Sorry for the delay, can you provide more details on your split-tunnel setup? thanks
  11. Support

    Very slow download speed

    Does this only happen through Cogent or with all locations/providers we offer? It could also very well be your ISP throttling specific ports, we could try setting up an SSH tunnel and configure it in your torrent client or through the TG Client to test this. Regards
  12. Support

    Very slow download speed

    I'm not seeing any issues with these locations, no one else seems to be complaining about issues here, all speed tests check out, try rebooting your modem/PC and retest. Regards
  13. Support

    Very slow download speed

    Hello, We have no reported issues on any location just now, sometimes it can be between your ISP and the network your connecting to, these things will always happen from time to time on huge complex networks Regards
  14. Hello, As per your ticket reply by Andy: 1.1.1.1 is a privacy-centric resolver so it does not send any client IP information and does not send the EDNS Client Subnet Header to authoritative servers." Regards
  15. Support

    Routers

    I haven't personally tested the ASUS 86U but the ROG is a quad-core, to the dual-core 86U, the quad-core will split the load between the 4 cores opposed to the 2 on the 86U., of course, OpenVPN is not threaded but the ROS CPU is less taxed by standard services. Regards
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