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Hello everyone, We seem to be receiving more and more questions about WireGuard recently due to the extreme difference in speeds over other protocols, our developers are working hard on integrating into our Desktop apps at first and then mobile apps thereafter - our WireGuard integration will support Dedicated IP's, Port forwards, Streaming/Residential IP's and support ALL locations. We know everyone is hoping for a design update, there will be some small changes soon but not drastic, we really don't want to change things drastically, our functionality and app flow/security is more important, the app flow will change but again not drastically, remember it's not about how one looks, it's what's inside 😉 Best Regards TorGuard

I have successfully used wireguard to connect to the "wireguard" servers listed in the support page; however, I am looking to connect via wireguard to one of the dedicated IP servers I have on my account. Is anyone aware if this is available now and, if so, how to set it up, or if there is any timeline on when it will be available?

Hello, As everyone knows of the Kaspersky issue by now, the following steps will resolve the problem it seems until they fix there end: 1. Disable Kaspersky product’s self-defense: https://support.kaspersky.com/14818 2. Open regedit (press Windows+R keys, type regedit and click OK, see https://support.kaspersky.com/common/diagnostics/8576#block2). 3. Go to [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\kneps] key and create new DWORD parameter NoDefrag with value 1 (or just run kneps_no_dfg.reg file from attached archive). 4. Enable Kaspersky product’s self-defense back. 5. Restart PC in order to apply changes. 6. Run TorGuard application, establish VPN connection and check if the problem is reproduced. Please let us know if this works for you with no issues. kneps_no_dfg.zip If you are unable to download the attachment please use the following link: https://mail.privatemail.com/?/files-pub/PwnHuFmDrS/list

Release torguard-v3.99.3, 2020-07-09 ==================================== - All platforms: Fix a potential crash upon disconnect when ShadowSock is used. - All platforms: new option "Refresh server list" in "Settings->General" - Windows: Fix TAP driver installation from TorGuard Client * Next release will be the WireGuard release, its 90% done. Downloads

They are very limited and many users use them so speeds will take a hit - once implemented inside our TG app all servers will support WireGuard. Regards

I work in IT so one thing I have learned is once you promise a time saying it will be done by, something always goes wrong and it takes twice as long as you thought it would. The new update you guys are working on is a big improvement/change and I think the users are excited to see it and use it. I know I am.

No serious issues, just server side niggles with our implementation, we are working on that now, it takes a wee bit when there are thousands of servers. We won’t be too long before we send out some Beta's. Regards

We are well aware guys and we resolve these issues with our implementation - this is part of the reason things are a little delayed but just to let you know: 1) All servers now support WireGuard but only from the TG client implementation - so the whole network is now ready. 2) We have WireGuard running inside TG just fine, we are just working out some small issues as we need to have it working with all the features we provide including dedicated IP's. 3) Its very fast indeed! Regards

I 100% agree, my bad 😕

Do you have Server IP lookup under settings set to Direct IP?

On the sales page:https://torguard.net/anonymoustorrentvpn.php, Torguard states that "x8 Simultaneous Connections". It means you should be able to use the VPN service on 8 devices at the same time.

We hope a beta will be out this week - we have hit some bumps but getting there. I promise we will

James that worked perfectly! Thank you once again, for all the help and patience. My issue was that, I was copying the wrong private key, I copied it from Wireguard on Mac not realising that the particular key was a result of my private key and the private key. Anyways it work well! Much appreciated

At this point, we have no eta on that, once we get the PC version out, we will be looking at it.

It's coming, don't worry about that We are just making sure its ready for production release, the last thing we want to do is push it without the appropriate testing.

I'm really glad to see how active you guys are working on WireGuard, and I'd rather see a working implementation with a bit of a delay than a non functional on-time one. But it would be really awesome if you'd start looking into other features to implement afterwards as well for example, TorGuard is PERFECT for streaming with the nice streaming IPs, but when I use them I only use them to, well, actually stream. But currently my entire PC has to be connected to the VPN, as there is no split tunneling on PC. I do get that split tunneling isn't easy to implement (especially for Windows, Mac and Linux), but maybe you can figure it out Or you could find a way to allow streaming IPs to be used with the browser extension? So that they basically support proxy? It would really improve the streaming experience a lot if I could stream my US Netflix while the rest of my system is still connected to my normal internet And I'd even "forgive" if you don't do much with the UI of the apps if you could figure this one (and other long time requested features) out, I do prefer features over design. But anyways, thanks for your great work!

I was a bit optimistic I admit, also excited but yes thats very true, theres always something that holds you back once you set a time limit and I can understand users getting frustrated, rest assured we are working as fast as we can, we have had our fair share of issues to fix, we are very close though, the tricky parts are done Thanks for your patience everyone.

Here is what I have done and it works for me, Settings - Additional - config extension rules and Specify trusted applications and add torguarddesktopQT.ex best of luck

It's not far away guys, we have a release pushing today with all internal work about done, we are nearly there! Regards

Any update as to this? It's been over 2 weeks. I'm in the same boat. I'm getting connection refused for a few IPs that proxy.torguard.org is resolving to. I've been a loyal customer of torguard for 6 years now.. really would like to keep using their service. Note: I've opened an actual support ticket on this. Update: I wrote a bash script (for linux) that parses the IPs for the proxy hostnames, and returns their location. This is current as of a few minutes ago: 1/68 "Los Angeles","United States" 173.254.222.146 2/68 "Los Angeles","United States" 173.254.222.154 3/68 "Los Angeles","United States" 173.254.222.162 4/68 "Los Angeles","United States" 173.254.222.170 5/68 "Los Angeles","United States" 173.254.222.178 6/68 "Miami","United States" 173.44.37.106 7/68 "Miami","United States" 173.44.37.114 8/68 "Miami","United States" 173.44.37.82 9/68 "Miami","United States" 173.44.37.90 10/68 "Miami","United States" 173.44.37.98 11/68 "Amsterdam","Netherlands" 185.156.172.154 12/68 null,"Germany" 194.59.250.194 13/68 null,"Germany" 194.59.250.202 14/68 null,"Germany" 194.59.250.210 15/68 null,"Germany" 194.59.250.218 16/68 null,"Germany" 194.59.250.226 17/68 null,"Germany" 194.59.250.234 18/68 null,"Germany" 194.59.250.242 19/68 null,"Germany" 194.59.250.250 20/68 null,"Romania" 37.120.141.114 21/68 null,"Romania" 37.120.141.122 22/68 null,"Romania" 37.120.153.234 23/68 null,"Romania" 37.120.153.242 24/68 null,"Netherlands" 46.23.78.24 25/68 null,"Netherlands" 46.23.78.25 26/68 "Beverly Hills","United States" 68.71.244.10 27/68 "Beverly Hills","United States" 68.71.244.102 28/68 "Beverly Hills","United States" 68.71.244.14 29/68 "Beverly Hills","United States" 68.71.244.18 30/68 "Beverly Hills","United States" 68.71.244.22 31/68 "Beverly Hills","United States" 68.71.244.26 32/68 "Beverly Hills","United States" 68.71.244.30 33/68 "Beverly Hills","United States" 68.71.244.34 34/68 "Beverly Hills","United States" 68.71.244.38 35/68 "Beverly Hills","United States" 68.71.244.42 36/68 "Beverly Hills","United States" 68.71.244.46 37/68 "Beverly Hills","United States" 68.71.244.50 38/68 "Beverly Hills","United States" 68.71.244.54 39/68 "Beverly Hills","United States" 68.71.244.58 40/68 "Beverly Hills","United States" 68.71.244.6 41/68 "Beverly Hills","United States" 68.71.244.62 42/68 "Beverly Hills","United States" 68.71.244.66 43/68 "Beverly Hills","United States" 68.71.244.70 44/68 "Beverly Hills","United States" 68.71.244.78 45/68 "Beverly Hills","United States" 68.71.244.82 46/68 "Beverly Hills","United States" 68.71.244.90 47/68 "Beverly Hills","United States" 68.71.244.94 48/68 "Beverly Hills","United States" 68.71.244.98 49/68 null,"United Kingdom" 88.202.177.230 50/68 null,"United Kingdom" 88.202.177.231 51/68 null,"United Kingdom" 88.202.177.232 52/68 null,"United Kingdom" 88.202.177.233 53/68 null,"United Kingdom" 88.202.177.234 54/68 null,"United Kingdom" 88.202.177.235 55/68 null,"United Kingdom" 88.202.177.237 56/68 null,"United Kingdom" 88.202.177.238 57/68 null,"United Kingdom" 88.202.177.239 58/68 null,"United Kingdom" 88.202.177.240 59/68 null,"United Kingdom" 88.202.177.241 60/68 null,"United Kingdom" 88.202.177.242 61/68 null,"United Kingdom" 88.202.177.243 62/68 "Dallas","United States" 96.44.144.114 63/68 "Dallas","United States" 96.44.144.122 64/68 "Dallas","United States" 96.44.147.106 65/68 "Dallas","United States" 96.44.147.42 66/68 "Dallas","United States" 96.44.148.66 67/68 "Dallas","United States" 96.44.189.114 68/68 "Los Angeles","United States" 98.143.158.50

Its back up and running now for me.

It was 2 hours and 10 minutes. If it was 2 hours and 11 minutes you get 100% back refunded plus a new Alienware laptop....damm...I need a new laptop.

It is back for me right now

could be an issue with the VPN's dilithium crystals

Yeah it's odd they don't give you a message to update, that's a security risk for users running old software.

The last time we had this issue, I think it was on May 1st... Looks like every 1st day of the month issue

Hello, Just so you guys all know we have WireGuard coming soon to our desktop apps, its currently in the works and will be applied to ALL servers Regards

i submitted a ticket

Any update?

you made my day

Mine is also down, just died in the middle of using it about 5:45pm MDT. Ticket filed, couple of responses, no resolution yet.

Hi, isn't it good idea to have Server status page like Windscirbe has on https://windscribe.com/status I thought maybe it might be good idea to have that for the users whom might like to look at such info. Thanks.

Thanks alot

I've used the ticket system through the client area many times, they're usually pretty responsive even on weekends. I've used OpenVPN UDP and TCP TorGuard for a year with no problems on my Win 10 PC. Lenovo machines are renowned for shipping with bloatware, and your issue doesn't sound like a TG problem, it sounds like either a TUN adapter conflict or issue, or possibly a firewall/AV issue. What antivirus/security software are you using? What other troubleshooting have you done on your side? Ran pings or done traceroutes when you lose connectivity to see if the traffic is stopping anywhere in particular? Checked for conflicting software? Tried TCP instead of UDP? (TCP does some TCP-in-TCP 'magic' to avoid issues like packet fragmentation, despite it being less efficient on a totally optimised connection). The VPN connection grinding slowly to a halt is indicative of a problem with your PC (software or drivers) or your connection, not necessarily the TG server. I use various TG servers in the UK and US, all of which perform reliably. Slightly slower at peak time if you're hammering a download or upload, but still plenty fast (always over 100 mbit/sec). How does it perform if you run over a wired link? If fine, that points to wifi chipset or driver problems. Have you booted the machine from a Linux live USB or live CD and set up a VPN connection in Linux to test? That's a harmless way of doing a useful comparison on the same hardware without having to set up dualboot. Also, have you tried other VPN providers? They all use the same underlying approach (build aspects of the OpenVPN client into their own apps and wrap that with their own interface) and so they almost all use the same kind of TUN adapters controlled in the same way. If you're having problems with one provider, you'll quite possibly have problems with all of them. Have you done a clean uninstall of the TorGuard app and then reinstalled the latest version? Have you tried installing with the older version of the TUN adapter? I'd also try OpenConnect and/or Wireguard, both of which are available to you either through the TG client app or by installing a WireGuard client on your PC and following some instructions online (not too tough, and the TG site gives you the crypto details you need to put in on your client).

With the Torguard app, when you to tell it to connect it creates an IKEv2 VPN with 'connect on demand' enabled. So whenever the iPhone needs a network connection, iOS will check if the VPN is connected and, if not, will make it connect. My understanding is that this applies whether the iPhone is sleeping or not - I don't know how to prove this from direct experience. Certainly when I wake the iPhone, the VPN is either connected or quickly connects. Unless you need to stop the VPN (using the Torguard app) there is no need to touch the VPN through all sleeps, wakes and changes of network (e.g. wifi to mobile/cell) for weeks on end. There are two things going on: 'Connect on demand' which does what it says whenever a process wants a network connection. This has always been available on iOS in the IPSec family and, with earlier implementations of iOS, required certificates to be separately installed as a profile on the iPhone. Now with IKEv2 apps such as the Torguard one can do it without any messing about. Roaming: IKEv2 has strong roaming capabilities, such that it can maintain the same VPN connection (i.e. it doesn't need to make a new connection) when you change physical networks. Unless there are strong reasons to use OpenVPN, the general advice for mobile devices was to use IPsec with connect on demand, but now to use IKEv2 with connect on demand.

Hi Andrew We are now aware of this and will have a fix in our upcoming release. Regards

TorGuard Overlords, With the allowance of 5 simultaneous logins per account, is there any scope to create a unique username/password for these logins? Having the ability to add sub-logins would allow family members/etc to be given VPN access which can easily be revoked at a later date should the need arise. Currently, requiring the primary account holder to do a password reset to achieve the same outcome is a nuisance and requires additional overhead that could be removed with this new feature. For your consideration eikcam

Any updates to this issue? I find this very interesting, instead of having to share master credentials.

Try https://updates.torguard.biz/Software/Linux/torguard-v3.96.1-amd64.deb

Release torguard-v3.97.0, 2019-12-13 ==================================== * All platforms: Use internal DNS resolver for server name lookups TorGuard now uses a full DNS resolver for looking up host names. When connected to the VPN TorGuard does not need to query a forwarding DNS server. During the initial connect and reconnects when internet connection is restricted and firewall rules block DNS TorGuard will query the DNS server configured by the system. * Windows: Fix a crash caused by 'Block Outside DNS' * MacOS: Notarize the app through Apple, so it can pass Apples GatekeeperInternal changes: ---------------- * Support secureconnect.me domains* Upgraded MacOS build chain. A complete update of the build chain (MacOS Mojave, XCode) was required due to the new notarization policy enforced by Apple. Downloads

Yep PayPal is the bad guy here https://www.vice.com/en_us/article/xygdg7/paypal-cuts-off-vpn-service-canadians-use-to-watch-netflix-unotelly

It is not our decision - when Paypal makes decisions, there is no appeal against it - also please bear in mind we do not store your card, we only store a token of created with your card, no one can steal your card details, you can be sure about that. As above, adding your card is completely safe - we understand the concerns but please do understand that you are not obligated to store your card you can make one off payments without keeping the card on file, we also offer Amazon Payments as an alternative. Regards

Hello, We are not dropping Paypal, Paypal are dropping us, there is nothing you have to do over Paypal, no ones account will end, you just pay over a different payment method. Regards

Hello everyone We hadn't seen this thread, we do not believe in a warrant canary here at TG - there are no logs on any TG servers, we have started migrating to volatile RAM-based servers but in any case your data does not hit our HD's in the first place, this migration, of course, will take some time but we have started the process - there is no identifying info that can be collected, regardless of the amount of force applied with TG. Regards

My Guess is Atlanta is a Cogent Service, I once Streamed IPTV from a Seller that used Cogent Network because they are cheap but it wasn't very reliable.

I just need the Tap Version not the installer, I use Open VPN. I'll google it.

I have been using Torguard now for 2-3 years and it has been working Flawlessly. I use it every single day and I i NEVER experience any significant problems. You are likely Configuring something wrong, if it is not working then you have configured it wrong, i say that because i use socks5 proxy and VPN everyday flawlessly without any problems for years. The forums is not the fastest way to ask for help, if you need support or help configuring something i would suggest going through the proper channels of opening a support ticket or talking to live chat and i am sure they will assist you ASAP! I have gone into live chat a few times over the years for general questions and they always reply to me Very quickly and Professionally. Torguard is a very Professionally run VPN service with good stability/security and the support has always been top notch in my opinion. I have tested other vpn services and Torguard surely rates at the Top. It is a No logs VPN service so 5 eyes? Nothing is logged so no information can be given if asked therefore 5 eyes is of no real concern. 5 eyes can ask for something yes but with No logs they will receive no info so there is no concern. I would suggest asking your question By opening a support ticket or going through live chat.

Interim further testing indicates you need to connect to your chosen VPN server on port 1912 for port forwarding to work - despite being able to choose from all connecting ports (1194, 1195 etc) for establishing your VPN on the port forwarding setup form. Obviously you can choose any unused port to forward. Don't forget you'll likely need to forward the same port as both TCP and UDP for torrenting.

Hi Simon Is this the latest Tg Android app your running ? right now it will auto connect on boot or connect but not on application start - we do plan on adding this, i will try get it pushed in the next release. Regards

Hi - currently we have no API but this is currently being worked on and will allow you to control the app via the command line which should help in your situation. Regards