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Its been a while now (since 2014 or less?), do you guys wanna do something about? it's getting annoying every time I tried to connect and it says "wait", I need to reconnect a few times until it connects. I've used other VPN client and they never have an issue like this. How am I gonna recommend you guys to others if the customer having a problem like this, and in the end, they will ask for a refund because of this issue. And please dont tell me to use TCP, you guys should have able to fix this already.
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Julio joined the community
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Windows 10 with TorGuard client - slow DNS resolution?
JessiTom replied to kurisu's question in VPN Questions and General Support
isnt there a setting like "block outside dns" or "prevent dns leak" inside the app ? - Yesterday
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Windows 10 with TorGuard client - slow DNS resolution?
kurisu replied to kurisu's question in VPN Questions and General Support
Surprisingly I found this discussed elsewhere - some AirVPN users were having the same problem. Turns out, DNS queries were still try to go out direct through my ethernet adapter, despite being connected to the VPN. I have a manual interface metric set on my ethernet adapter as I also have wifi on this device which I occasionally use (normally it's completely disconnected from a network). As soon as I set the interface metric slightly higher than the TorGuard VPN TAP adapter (in each adapter's IPv4 settings) DNS queries while VPNed began to respond instantly. https://airvpn.org/topic/20812-very-very-slow-dns-lookup/ discusses this and provides the steps to fix. This may be a bug in how TorGuard implements the TAP adapter? NordVPN connections don't have this problem. I've also noticed I can still connect to my machine directly via its ISP IP address and a predefined port forward when connected over TorGuard, whereas when connected via NordVPN, it stops responding to WAN requests on its ISP IP entirely. -
Weird Geolocation Issues
kurisu replied to Allknowingeye's question in VPN Questions and General Support
Probably numerous factors - whether they've reallocated any IPs from blocks they control, whether those servers are new acquisitions and the previous holder of the IP was in those countries, or whether the public geoip databases have updated yet. I've not had any wrong country geolocations on UK servers I've tried so far, but I've not tried many in the US. -
Port Forward doubt
kurisu replied to Cerealconyoghurt's question in VPN Questions and General Support
Interim further testing indicates you need to connect to your chosen VPN server on port 1912 for port forwarding to work - despite being able to choose from all connecting ports (1194, 1195 etc) for establishing your VPN on the port forwarding setup form. Obviously you can choose any unused port to forward. Don't forget you'll likely need to forward the same port as both TCP and UDP for torrenting. -
cheese1976 joined the community
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Very slow download speed
JessiTom replied to stormdragon's question in VPN Questions and General Support
Usually its ok but sometimes its speed pounces around I tried it. Btw, when will torguard make some socks5 in Asian countries ? -
Very slow download speed
117211_1511348143 replied to stormdragon's question in VPN Questions and General Support
Just now, before I went to reboot router, I tested again, got 43/43 (50/50 line). There was no change, connection has been on for almost 5 hours according to the program and my speed without vpn was always very close to 50/50. I really doubt it's the router (pfsense)... and it's definitely not the fios line as pfsense monitors for latency on the gateway. I guess next time I'll have to do a traceroute... Any other diagnostics that I could run during a slow speed period? -
Very slow download speed
Support replied to stormdragon's question in VPN Questions and General Support
I'm not seeing any issues with these locations, no one else seems to be complaining about issues here, all speed tests check out, try rebooting your modem/PC and retest. Regards -
Let me say upfront the vpn service is working and I am not reporting it is down in any way. What I am wondering about is some weird geolocation issues that have no explanation. Whether I use a router based client for permanent connection or a software based client on Windows this issues still occur. And they only seem to start in the last month or so. I. If I connect to speedtest.net and let it select the best server I am always presented with a list of test servers in NE France which is really strange. 2. When using Youtube it is clear it thinks I am India and presents default videos from that country, also bizarre. If I use https://torguard.net/whats-my-ip.php the locations are always in the US whether on the router openvpn client or a window pc based client which is good. These issues are annoyances only but it makes me wonder how reliable the geolocation actually is? Is there something to configure to prevent this issue?
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Very slow download speed
117211_1511348143 replied to stormdragon's question in VPN Questions and General Support
ITS SLOW AGAIN RIGHT NOW.. 1/18/2019 3:56 PM Atlanta, Toronto, New Jersey , New York servers tested. at most 10 Mbit. Ping varied depending on server.. 20-70 ms. What is going on?? -
Mikehorn joined the community
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Windows 10 with TorGuard client - slow DNS resolution?
kurisu posted a question in VPN Questions and General Support
I've been experimenting since setting up my TG account. Something that's puzzling me is that, whatever DNS setting I choose (pushed DNS, VPN DNS, Google, OpenDNS, CloudFlare...), initial DNS resolution for domains is really slow after the VPN comes up. I mean, 10-15 seconds slow. Once it's resolved once, it's fine - but until then, wow, it's so slow. So as you can imagine, loading pretty much any web site takes a lot longer than it should with all the queries for various domains and third-party hosted content. Disconnect from the VPN and - hey presto - DNS is instantaneous again. I also have a NordVPN account. DNS resolution through their network (using their own DNS solution) was always as fast as my ISP's (and 1.1.1.1). On my Android device however, DNS resolution is normal - as it is direct. Is this a quirk of TorGuard's design of their VPN client, is it an oddity of Windows 10 - which is perhaps peculiar to just my computer? - or has anyone else experienced this and identified a reason for it happening? -
Deluge not downloading through split tunnel - setup or IP problem?
frederick_the_ur-fiend posted a question in VPN Linux Support
I have Deluge configured on Ubuntu 18.04 to send traffic through the VPN, using a split tunnel (can provide more details if needed). I have two torrents added currently; one tracker has a "Connection timed out" error, the other is working ("Announce OK"). When adding a torrent, it spikes to almost expected speeds, but quickly drops to zero. Occasionally both torrents will spike to the expected speed (at the same time) for ~1 s, then stop again. Is this likely due to a problem with the set up of the tunnel (port forwards, etc.) or an issue related to the shared IP? Are there any tests that might be useful in diagnosing the issue? -
Very slow download speed
Support replied to stormdragon's question in VPN Questions and General Support
Hello, We have no reported issues on any location just now, sometimes it can be between your ISP and the network your connecting to, these things will always happen from time to time on huge complex networks Regards -
frederick_the_ur-fiend joined the community
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Very slow download speed
117211_1511348143 replied to stormdragon's question in VPN Questions and General Support
I haven't had speed issues with them in a long time. I think maybe just issue with the servers.... maybe some trunk internet lines were iffy. -
Errors when trying to use archive.is while connected to VPN
Support replied to Gilman's question in VPN Windows Support
Hello, As per your ticket reply by Andy: 1.1.1.1 is a privacy-centric resolver so it does not send any client IP information and does not send the EDNS Client Subnet Header to authoritative servers." Regards -
Agreed, this would be a very useful feature, in the client and/or online. I can't find a list of utilisation for each individual search in a pool, only the static list of server addresses by country.
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Very slow download speed
JessiTom replied to stormdragon's question in VPN Questions and General Support
Then is it just temporary global usage increased or Torguard oversells things ? -
Errors when trying to use archive.is while connected to VPN
kurisu replied to Gilman's question in VPN Windows Support
Archive.is not loading is due to the site administrator's hardline policy on how some DNS servers work (or do not, according to him). CloudFlare appears to be the default choice for TG VPN users, and it is incompatible with how archive.today (aka archive.li/archive.is etc) operates their DNS. From the admin: "unlike other public DNS services, 1.1.1.1 does not support EDNS Client Subnet." The site will simply fail to load for any CloudFlare DNS users. CloudFlare support thread about this problem: https://community.cloudflare.com/t/archive-is-error-1001/18227/12 I would try setting your DNS to Google DNS. Also FWIW, archive.is admin is also recommending to stop using archive.is and use archive.today or one of his other domains instead. -
Port Forward doubt
kurisu replied to Cerealconyoghurt's question in VPN Questions and General Support
I can't edit my last post for some reason, but you may find this knowledgebase article on pinning VPN IPs helpful: https://torguard.net/knowledgebase.php?action=displayarticle&id=210 -
Port Forward doubt
kurisu replied to Cerealconyoghurt's question in VPN Questions and General Support
I had some issues earlier but support live chat helped me out. The app installed with some default settings which may not be optimal for port forwarding, not sure. Support recommended these changes: I was already connecting with OpenVPN over UDP but with a stronger cipher and a different port. I didn't modify my TorGuard DNS settings (just using DHCP and VPN-pushed once connected, instead of Google for everything). I did however uncheck 'Seamless Reconnect' (what does that do?) and I also checked WebRTC Leak Prevent. IPv6 Leak Prevent was already checked. I'd already added my desired VPN IP as a custom server in the TG app preferences, be sure to do that. If you want to test, you can connect to a country server and 'pin' its IP (click the pushpin next to the public IP once connected, then use that for your port forward request - set up a custom server if all works after a reconnect.) I also deleted and remade my port forward request in the control panel. Mine was a combined TCP and UDP one, I remade it for port 1912 on my chosen VPN IP. I'd already tried port 1194 and 1195 without success. Not entirely sure what made it work in the end - I should do more testing in future to figure it out. I guess support recommend I use a simpler cipher to avoid any session setup problems, I wouldn't have thought that would make a difference. I would be interested to see if port forwards only work if they are requested, and you connect, via port 1912. -
kurisu joined the community
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Very slow download speed
117211_1511348143 replied to stormdragon's question in VPN Questions and General Support
Speeds have returned. I just tested 43/43 on my 50/50 line. I swear since Saturday I was getting at MOST 12mbit, if lucky. Same test, using speedtest.net on both firefox and chrome as last time. No reboots, no router reboots. Odd. -
jimh54 joined the community
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I haven't personally tested the ASUS 86U but the ROG is a quad-core, to the dual-core 86U, the quad-core will split the load between the 4 cores opposed to the 2 on the 86U., of course, OpenVPN is not threaded but the ROS CPU is less taxed by standard services. Regards
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Hanna joined the community
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MMhh I am not so sure about the Asus ROG Rapture GT-AC5300. The ASUS 86U is about half the price and has the same CPU, thus theoretically the same OpenVPN throughput and it's supported by merlin too. @support: did you test the Asus ROG Rapture GT-AC5300 and the 86U as well? Could you post your results? I am curious and might be intrigued to get a new router.... Any chance of seeing your testing set up and settings? Tests with original firmware and/or merlin? kind regards
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Hi, I have opened an IP/Port following the Port Management instruction, and in the dashboard, everything seems ok (Port Forward IPs) But when I test the port in any web Open Port Check Tool the IP/Port, the outcome is "blocked" Am I doing something wrong?
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Hi, Is there any servers status report where I can see for instance the number of users, current capacity, per server. There are several VPN services that are providing this information online but I cannot find that in TorGuard. I have a year account and that info it would be very useful since I use VPN with my router (ASUS Merlin)
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